Project Manager (Developer Services)

NWG (Northumbrian Water Group); Washington; On-site; GBP 44,000 - 52,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Local attractions

Discount scheme

Living Well wellbeing

Sustainable travel

Financial wellbeing

Development opportunities

Job summary

NWG (Northumbrian Water Group) is seeking an experienced Project Manager for Developer Services in Washington. You will lead and deliver development projects, ensuring sewer networks are protected and compliant with NWG policies and standards.

You will provide technical expertise across sewer adoption, diversion and connections, assess applications, and support developers and customers through the lifecycle of projects, delivering safe, reliable infrastructure.

Qualifications

• Experienced project manager in developer services or utilities.
• Technical knowledge of sewer adoption, diversion, and connections.
• Ability to assess development proposals and ensure standards.

Responsibilities

• Lead and deliver development projects across the region.
• Provide technical guidance on sewer adoption, diversion and connections.
• Review applications and ensure compliance with policies.
• Manage stakeholder expectations and provide proactive customer service.
• Monitor progress and report on scheme delivery.

Skills

Project management

Stakeholder engagement

Customer service

Technical guidance

Job description

About The Role

Salary £44,115 - £51,900 (depending on experience)

We are looking for an experienced Project Manager to join our Developer Services team, where you will play a key role in delivering projects that support growth and development across our region. This role is responsible for supporting the delivery of new developments by ensuring that proposed works do not adversely impact the sewerage network and comply with Northumbrian Water's policies and standards. You will provide technical expertise across sewer adoption, sewer diversion, sewer connection and pre-development enquiry processes, helping developers and customers navigate requirements while ensuring the long‑term integrity and performance of wastewater assets.

Working closely with developers, consultants, contractors, local authorities and internal teams, you will provide day‑to‑day technical guidance and support throughout the lifecycle of development projects. You will assess and technically review sewer adoption and diversion applications, ensuring proposals meet the relevant standards and minimise operational and service risks. The role also involves supporting the successful delivery and final adoption of new sewer infrastructure under Section 104 agreements in accordance with company procedures.

As a key point of contact for developers and customers, you will manage expectations, provide proactive customer service and help resolve technical queries relating to the delivery of wastewater infrastructure and the diversion of existing assets. You will also work closely with site‑based colleagues to monitor project progress and support the successful implementation of schemes.

Alongside your technical responsibilities, you will contribute to team performance by achieving agreed targets, producing reports and performance updates, and ensuring all activities are carried out safely and in line with company policies and procedures. This is an excellent opportunity for someone who enjoys combining technical problem‑solving, stakeholder engagement and customer service to help deliver essential infrastructure that supports growth and development across the region.

Project Manager (Developer Services)

Permanent

37 hours per week

Location: Washington

About The Role

Salary £44,115 - £51,900 (depending on experience)

We are looking for an experienced Project Manager to join our Developer Services team, where you will play a key role in delivering projects that support growth and development across our region. This role is responsible for supporting the delivery of new developments by ensuring that proposed works do not adversely impact the sewerage network and comply with Northumbrian Water's policies and standards. You will provide technical expertise across sewer adoption, sewer diversion, sewer connection and pre‑development enquiry processes, helping developers and customers navigate requirements while ensuring the long‑term integrity and performance of wastewater assets.

Working closely with developers, consultants, contractors, local authorities and internal teams, you will provide day‑to‑day technical guidance and support throughout the lifecycle of development projects. You will assess and technically review sewer adoption and diversion applications, ensuring proposals meet the relevant standards and minimise operational and service risks. The role also involves supporting the successful delivery and final adoption of new sewer infrastructure under Section 104 agreements in accordance with company procedures.

As a key point of contact for developers and customers, you will manage expectations, provide proactive customer service and help resolve technical queries relating to the delivery of wastewater infrastructure and the diversion of existing assets. You will also work closely with site‑based colleagues to monitor project progress and support the successful implementation of schemes.

Alongside your technical responsibilities, you will contribute to team performance by achieving agreed targets, producing reports and performance updates, and ensuring all activities are carried out safely and in line with company policies and procedures. This is an excellent opportunity for someone who enjoys combining technical problem‑solving, stakeholder engagement and customer service to help deliver essential infrastructure that supports growth and development across the region.

About You

We're looking for someone who thrives in a collaborative environment while also being confident working independently. You'll be highly organized, able to manage competing priorities effectively and comfortable working to targets in a fast‑paced environment. A flexible and proactive approach is essential, along with the ability to use sound judgement to solve problems and make informed decisions.

The successful candidate will have excellent customer service skills and a proven ability to build positive relationships with customers, developers and other key stakeholders. Strong verbal and written communication skills are important, as you'll be required to explain processes clearly, negotiate outcomes and manage expectations professionally.

We're seeking someone who enjoys identifying opportunities to improve ways of working and who brings a continuous improvement mindset to their role. You will be attentive to detail, able to follow detailed procedures and instructions, and capable of influencing stakeholders to achieve successful outcomes. Above all, you'll be a team player with strong interpersonal skills, a customer‑focused approach and a commitment to delivering high‑quality service.

About Us

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG At a Glance

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our Benefits

• Generous holiday entitlement starting 26 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre‑employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre‑employment drugs or alcohol test may lead to the job offer being revoked

Please note this role requires a DBS to be completed prior to employment.

About Us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.