Project Manager - Delivery

www.findapprenticeship.service.gov.uk - Jobboard; York and North Yorkshire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A service provider company seeks a Project Manager to manage customer requests across various services including VOIP and ICT. The role involves ensuring timely and budget-friendly project delivery while maintaining customer satisfaction. Ideal candidates will have strong communication skills, project management experience, and the ability to handle multiple projects simultaneously. Proficiency in Office 365 apps and experience in managed service environments are essential.

Qualifications

• Previous project management experience in a managed service environment.
• Experience managing customer relationships and issues.
• Proven delivery experience with VOIP, Wi-Fi, MPLS WAN, LAN services.
• Ability to manage multiple projects simultaneously.
• Knowledge of waterfall and hybrid project methodologies.

Responsibilities

• Accountable for on-time, on-budget delivery of projects.
• Agree and document project scope, produce project plans.
• Ensure timely delivery and maintain ownership of escalations.
• Provide clear project updates and maintain project trackers.
• Assess workload risks and support colleagues.

Skills

Excellent communication skills

Customer-focused

Self-motivated

Time management

Proficient in Office 365

Tools

Dynamics 365

Job description

AIM OF THE ROLE

The aim of the Project Manager is to manage Customer requests across our portfolio of services, including Wireless, WAN & LAN services, VOIP, and ICT. These requests may involve new service requests, transfers, changes, or cessation of services.

The Project Manager will be responsible for managing the process from receipt of the order through to first bill generation and assisting with the transition of the service into Support.

KEY RESPONSIBILITIES:

• Customer satisfaction: Accountable for the on-time, on-budget delivery of projects to ensure customer satisfaction and build trusted partnerships.
• Initiate & plan: Agree and document project scope, produce project plans, identify budgets, and ensure sales provide sufficient information for the Statement of Work.
• Resource: Secure and assign appropriate resources, clarify roles and responsibilities, and update internal and third-party tools promptly.
• Delivery & escalation: Ensure timely delivery, escalate issues appropriately, and maintain ownership of escalations until resolution and customer satisfaction.
• Communication & reporting: Provide clear project updates, maintain project trackers, and report accurately on project status, risks, and forecasts.
• Wellbeing: Assess workload risks, support colleagues, and intervene timely to maintain health and wellbeing.
• Personal development & innovation: Contribute to business initiatives, suggest process improvements, and pursue training opportunities.

PERSON SPECIFICATION

The ideal candidate will be bright, enthusiastic, and results-driven, with the following skills and attributes:

• Excellent communication skills, both written and verbal.
• Customer-focused, professional, positive, and confident.
• Highly self-motivated, able to work under pressure, and prioritize effectively.
• Committed to quality, with excellent attention to detail, time management, and organizational skills.
• Proficient in Office 365 applications, including Planner, and experienced in data entry and management tools like Dynamics 365.

Additional skills and experience include:

• Previous project management experience, ideally in a managed service environment.
• Experience managing customer relationships and issues.
• Delivery experience with VOIP, Wi-Fi, MPLS WAN, LAN, or related services.
• Ability to manage multiple projects simultaneously with a structured approach.
• Knowledge of waterfall and hybrid project methodologies.
• Detailed understanding of infrastructure migration.