Project Manager - CX Platform Technology

JR United Kingdom; Chertsey; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Project Manager for CX Platform Technology in Chertsey. The role involves managing digital platforms, driving improvements for customer experience, and collaborating with various stakeholders to ensure project success. Ideal candidates will have 3-5 years of relevant experience and strong analytical and communication skills.

Qualifications

• 3-5 years of experience in a technical digital/technology role.
• Experience with SaaS platforms such as Sprinklr, Qualtrics, Salesforce, Verint.
• Ability to manage multiple initiatives at pace.

Responsibilities

• Coordinate existing platforms within CX, ensuring effective vendor management.
• Oversee technology change projects and manage issues related to platforms.
• Gather business requirements and propose continuous improvements.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Collaboration

Communication skills

Tools

JIRA

Confluence

SaaS platforms

Job description

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Project Manager - CX Platform Technology, Chertsey

Location: Chertsey, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

We are looking for a CX Platform Exec to join us at Cheil UK on a secondment contract (12 months) with Samsung.

The role is based between Samsung EU HQ in Chertsey and Cheil London offices, requiring a minimum of 3 days per week in the office, split between Samsung and Cheil (e.g., 2 days in Chertsey, 1 day in London, 2 days remote).

Why Join Our Team?

This role is part of a team shaping the customer experience when they buy and use Samsung products or services. Based in the Customer Engagement team, it is integral to the wider CX team.

As a Platform Executive, you will maintain and support platforms and technology across CX, supporting internal teams and external partners. You will drive change to improve efficiency, streamline processes, and maximize system and technology value.

Your key responsibilities

• Coordinate existing platforms within CX, understanding wider business platform developments.
• Maintain vendor relationships, drive performance, define KPIs, and measure success.
• Oversee technology change projects from initiation to completion, ensuring smooth adoption.
• Collaborate with stakeholders, including senior leadership, IT, and business units, to manage technology changes.
• Manage issues and incidents related to platforms, troubleshoot with vendors, and report on resolutions.
• Develop and maintain business continuity plans for platforms.
• Gather and analyze business requirements to propose solutions for continuous improvement.
• Govern and operate digital tools like JIRA and Confluence to support collaborative work.

What we need for this role

• 3-5 years of experience in a technical digital/technology role.
• Experience with SaaS platforms such as Sprinklr, Qualtrics, Salesforce, Verint.
• Analytical skills to assess change impacts and generate insights.
• Attention to detail for planning and executing change initiatives.
• Passion for technology, innovation, and customer experience.
• Problem-solving skills and adaptability.
• Ability to work collaboratively across teams and functions.
• Strong written and verbal communication skills.
• Ability to explain complex changes clearly.
• Influence and trust-building skills.
• Organized, able to manage multiple initiatives at pace.
• Willingness to challenge the status quo and ask questions.
• Focus on human interaction and experience in driving improvements.
• Ability to collaborate with teams and vendors to deliver change.

What does success look like?

• A stable portfolio of platforms with strong vendor relationships and SLAs.
• Timely delivery of initiatives with minimal disruption.
• Positive stakeholder feedback on changes.
• Improvements in customer experience metrics like satisfaction and reduced effort.
• Effective data use to inform decisions and roadmap.
• Enhanced team collaboration.
• Alignment of technology with business and customer goals.