Project Manager (Customer)

Convergence Group Ltd; Metropolitan Borough of Solihull; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading UK technology provider is seeking an experienced Project Manager to oversee customer projects in IT and Telecoms. The role includes managing project lifecycles, facilitating stakeholder meetings, and ensuring project delivery on time and budget. Ideal candidates will have over 5 years of experience, a PRINCE2 certification, and expertise with WAN, LAN, and Wi-Fi systems. Attractive salary up to £75,000 and benefits like flexible hours and hybrid working.

Benefits

33 days holiday

Enhanced pension scheme

Private medical insurance

Dog-friendly office

Qualifications

• 5+ years' experience delivering complex IT/Telecoms infrastructure projects.
• Hands-on experience with WAN, SD-WAN, LAN, and Wi-Fi projects.
• Strong knowledge of Waterfall, Agile, and hybrid methodologies.

Responsibilities

• Take full ownership of projects across their entire lifecycle.
• Facilitate kick-offs, workshops, and regular check-ins with stakeholders.
• Develop and maintain strong, trusting partnerships with customers.

Skills

Project management methodologies (Waterfall, Agile)

Stakeholder engagement

Problem-solving

Risk management

Documentation skills

Education

PRINCE2 Practitioner (MSP, PMP, or similar)

Tools

MS Project

Monday.com

Trello

Smartsheet

Job description

As our Project Manager, you'll lead customer projects from initiation through to completion across our full product menu - LAN, WAN, Wi-Fi, and Security. Your mission: deliver seamless onboarding and best-in-class delivery experiences that set us apart in the market. Your day-to-day will be varied, challenging, and impactful including:

• End-to-End Delivery - Take full ownership of projects across their entire lifecycle, ensuring they are delivered on time, within budget, and in line with agreed objectives.
• Lead Project Meetings - Facilitate kick-offs, workshops, and regular check-ins with stakeholders, providing clear agendas, actions, and updates.
• Build Trusted Relationships - Develop and maintain strong, trusting partnerships with customers, internal teams, and external partners to drive successful outcomes.
• Problem-Solving & Risk Management - Anticipate and address challenges, mitigate risks proactively, and implement effective contingency plans to keep projects on track.
• Document and Govern - Maintain comprehensive project plans, RAID logs, and governance standards, ensuring alignment with customer objectives and Statement of Work (SOW).
• Champion Process Excellence - Consistently apply project management methodologies (Waterfall, PRINCE2, or hybrid) to uphold quality, accountability, and operational efficiency.

Requirements:

• 5+ years' experience delivering complex IT/Telecoms infrastructure projects.
• Hands-on experience with WAN, SD-WAN, LAN, and Wi-Fi projects.
• Strong knowledge of Waterfall, Agile and hybrid methodologies.
• PRINCE2 Practitioner (MSP, PMP, or similar an advantage).
• Proficiency with project management tools (e.g., MS Project, Monday.com, Trello, Smartsheet).
• Excellent stakeholder engagement and management.
• Strong documentation, organisational, and time management skills.
• Ability to obtain BPSS and other relevant security clearances.

About Convergence Group:

Our mission is bold: to become the first business in the UK that makes connectivity as simple and reliable as the 4th utility. For more than 20 years, we've built our success on resilience, continuous improvement, and a deep commitment to our customers. Convergence Group is a fast-growing, privately-owned UK technology provider specialising in secure, high-performance connectivity.

Benefits:

• A competitive salary of £55,000-£75,000 depending on experience.
• 33 days holiday (including bank holidays), increasing with length of service.
• Enhanced pension scheme, private medical insurance, income protection, and life assurance.
• Flexible core hours & hybrid working
• A choice of base location: Solihull or Manchester - with occasional travel between sites.
• Clear development plans and training opportunities tailored to your career progression.
• A dog-friendly office environment!