Project Manager - Customer

ZipRecruiter; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join FSCS as a Project Manager in London, leading projects and delivering change initiatives within Customer Operations. The ideal candidate will demonstrate strong financial acumen and a solid understanding of project delivery methodologies. You will be responsible for stakeholder management, reporting on project metrics, and ensuring compliance with governance standards. Enjoy a range of benefits, including generous pension contributions, private medical insurance, and flexible annual leave options.

Benefits

Employer pension contributions from 9% - 15%

Life assurance, income and critical illness protection

Private medical and dental insurance

EAP and Virtual GP

26 days annual leave + bank holidays

Enhanced Maternity, Paternity and Adoption leave

Discounts and rewards options

Qualifications

• Demonstrable experience in delivering projects from inception to closure using recognised project delivery methodology.
• Strong financial acumen with an understanding of the insurance industry and preferably insolvency / restructuring principles.
• Experience of risk management with the ability to identify and mitigate risks and communicate these to all stakeholders.
• Strong IT skills including knowledge of the full Microsoft suite.
• Advanced knowledge of Change & Project Management Principles.

Responsibilities

• Lead and manage delivery of sustainable and strategic change across Customer Operations.
• Be accountable to the CMO for compliance with governance, standards, and controls.
• Scope, prioritise, and deliver a suite of projects linked to the roadmap.
• Measure, analyse, and report on metrics such as time, cost, and benefit realisation.
• Manage multiple projects and changing priorities, building partnerships with stakeholders.

Skills

Project delivery methodology

Financial acumen

Risk management

Governance knowledge

Planning and schedule management

IT skills

Change & Project Management Principles

Prince2 or equivalent qualification

Job description

Job Description

This job is with FSCS, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

We have a permanent opportunity for a Project Manager to join our Customer Operations Team reporting into the Portfolio Delivery Lead.

Reporting to the Portfolio Delivery Lead - Customer. The Project Manager is responsible for leading, managing and delivering sustainable, tactical, strategic and transformation change across our Customer Operations business area working in collaboration with our internal Data and Information Technology team and outsourced partners to deliver the strategic plan and continuous improvement initiatives. Accountable to the CMO for delivery in accordance with the defined governance, standards and controls.

Key Priorities

• Be accountable to the CMO for delivery in accordance with the governance, standards and controls.
• Ensure the Customer projects and programmes are adhered to and defined.
• Take the lead on scoping, prioritising initiating and delivering a suite of roadmap-linked projects.
• This will be working with the Roadmap Owners and BCMs and Agile teams.
• Be responsible for leadership and stakeholder management across Senior Stakeholders.
• including SLC and C-Suite in order to shape and deliver projects and programmes.
• The role will require exec visibility and leading of SteerCo meetings.
• Where contractors are required to provide capacity to deliver individual roadmap projects, the Project Manager will provide oversight of these PMs as this will be part of the overall delivery of the portfolio of roadmap initiatives that they will be leading on.
• Measure, analyse and report on a series of metrics such as time, cost, budget, ownership and benefit realisation.
• Be able to produce weekly, monthly and quarterly reports.
• Have the ability to manage multiple Projects and multiple changing priorities at once.
• Capture, analyse and circulate data such as lessons learned, improvements and governance check.
• Build strong partnerships with stakeholders and able to cut through ambiguity clearly being able to product key actions and results.
• Proficient in data analysis on project delivery performance and capturing and analysing lessons learned.
• Understand the scheme strategies and priorities and translate that understanding into deliverable activities.

About You

We have identified the following skills, knowledge, and experience as essential for success in this role however we understand that everyone's learning journey is different and there is no one size fits all. If you feel you have many of the below strengths but don't tick all the boxes, we'd still love to hear from you.

• Demonstrable experience in delivering projects from inception to closure using recognised project delivery methodology.
• Strong financial acumen with an understanding of the insurance industry and preferably insolvency / restructuring principles.
• Experience of risk management with the ability to identify and mitigate risks and communicating these to all project stakeholders, internal and external alike.
• A working knowledge of governance, standards, and controls within project management.
• Experience of planning and schedule management using MSP, including milestone planning, dependencies, CPA, baselining and change control.
• Strong IT skills including knowledge of the full Microsoft suite.
• Advanced knowledge of Change & Project Management Principles.
• Prince2 or equivalent qualification

Working at the FSCS

At FSCS we are purpose driven and committed to delivering an exceptional service and results for our customers.

We have invested greatly in a flexible people offering that we're proud of, that our employees love and that supports and promotes , , and overall wellbeing. Key benefits include:

• Employer pension contributions from 9% - 15% dependant on your contributions and length of service
• Life assurance, income and critical illness protection
• Private medical and dental insurance
• EAP and Virtual GP
• 26 days annual leave + bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle
• Enhanced Maternity, Paternity and Adoption leave - 6 months full pay
• Additional discounts and options to earn rewards to spend at your choice of retailer

#LI-DNI