Project Manager - CRM Implementation

Fusion Consulting; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Fusion Consulting seeks an experienced Project Manager for CRM Implementation to lead transformative projects in the life sciences sector. The ideal candidate will have a solid background in CRM systems, project management, and stakeholder engagement, driving successful project delivery and customer satisfaction.

Benefits

Work from Anywhere: Up to 25 days remote annually.

Flexible time off beyond standard holiday allowances.

Access to CHF 1,500 annually for professional development.

Opportunity for meaningful projects in diverse teams.

Qualifications

• 4-10+ years in project management, ideally with pharma/life sciences CRM.
• Track record of large-scale CRM projects delivery.
• Excellent communication and facilitation skills.

Responsibilities

• Lead CRM implementation projects, managing scope and stakeholder engagement.
• Oversee system configuration and integration, ensuring business objectives are met.
• Manage project risks and ensure timely completion.

Skills

Project Management

Stakeholder Communication

Risk Management

Resource Planning

Analytical Skills

Education

Certification in Project Management (e.g., PMP, Prince2, Agile/Scrum)

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Company Description

Transforming Life Science Consulting Worldwide.

Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health.

With over 450 employees and 25 offices worldwide, our mission is to revolutionize our clients' business transformation challenges and set new industry standards through innovative solutions.

Focused on S4HANA, Data & Cloud, and innovative technologies, Fusion Consulting brings unparalleled expertise and commitment to excellence to every project we undertake.

Grounded in our commitment to fast and intelligent decision-making, our client-first and open-hearted approach defines our ethos. With unwavering support and an entrepreneurial spirit, our global teamwork transcends boundaries and turns shared visions into reality.

Job Description

We are seeking an experienced Project Manager - CRM Implementation to lead complex CRM transformation initiatives for our clients in the pharmaceutical and life sciences sectors. This is a high-impact role requiring a deep understanding of CRM systems (e.g., Salesforce, Veeva CRM), combined with proven project management expertise to deliver business-critical technology programs on time and within budget.

You will be responsible for end-to-end project leadership-from scoping and planning through execution and adoption-ensuring CRM solutions meet business objectives and drive customer engagement excellence.

Key Responsibilities

• Lead CRM implementation projects, including planning, resource allocation, risk management, and stakeholder communication.
• Engage with business and IT stakeholders to define project scope, objectives, and success criteria.
• Oversee system configuration, data migration, integration with other platforms, testing, training, and go-live activities.
• Develop and maintain detailed project plans, budgets, timelines, and status reports.
• Identify and proactively manage project risks, dependencies, and issues, ensuring timely resolution.
• Act as the primary point of contact for clients and vendors throughout the project lifecycle.
• Ensure change management and user adoption strategies are integrated into project delivery.
• Support the development of business cases, project governance structures, and stakeholder alignment.
• Contribute to proposals, project methodologies, and knowledge sharing on CRM best practices.

Qualifications

• 4-10+ years of experience in project management roles, ideally within pharma/life sciences CRM implementations.
• Proven track record of successfully delivering large-scale CRM projects (Salesforce, Veeva CRM, or similar).
• Strong understanding of CRM business processes (sales, marketing, customer service) and data management considerations.
• Excellent project management skills, including:
  • Scope, schedule, and budget management
  • Risk and issue management
  • Stakeholder communication and reporting
  • Resource planning and vendor management
• Certification in Project Management (e.g., PMP, Prince2, Agile/Scrum) is highly desirable.
• Strong analytical and problem-solving skills with the ability to translate complex requirements into clear action plans.
• Exceptional communication, facilitation, and presentation skills.
• Flexible, proactive mindset; comfortable navigating dynamic, cross-functional environments.
• Fluent in English; additional language skills are an advantage.

Additional Information

WHY YOU SHOULD JOIN FUSION:

At Fusion, you'll join a diverse team of talented professionals from around the world, united by a passion for delivering impactful digital transformation in the life sciences industry. You'll be part of a flat-structured, collaborative organization where decisions are made efficiently, and your expertise directly shapes client outcomes.

You'll work alongside experienced consultants on complex, meaningful projects that demand both precision and innovation. Our culture emphasizes continuous learning, open knowledge sharing, and cross-functional teamwork-empowering you to grow both professionally and personally.

Joining Fusion means becoming part of a company that:

• Builds strong, trusted partnerships with clients, delivering tailored solutions that create real business value.
• Drives delivery excellence, holding ourselves accountable for the quality and impact of every outcome.
• Encourages entrepreneurial thinking, empowering you to take initiative, solve problems, and lead change.
• Operates with a truly global mindset, where diverse perspectives, cultures, and collaboration fuel our success.

WHAT WE OFFER - FUSION BENEFITS

We've designed our benefits to support your growth, well-being, and global mobility.

Flexibility & Balance

• Work from Anywhere: Enjoy up to 25 days per year of remote work from any global location.
• Recharge Freely: Take the time you need with flexible time off-beyond standard holiday allowances.
• Connect as a Team: Use your team's integration budget to meet, collaborate, and bond.
• Celebrate Your Birthday: Receive a special gift from Fusion on your birthday.

Growth & Development

• Invest in Your Learning: Access CHF 1,500 annually for professional development.
• Grow Your Skills: Join regular workshops and trainings to strengthen technical and soft skills.
• Advance Continuously: Build the mindset, confidence, and capabilities to grow your career on your terms.
• Shape an Inclusive Culture: Thrive in a workplace where your individuality is valued, and your voice drives meaningful change.

Recognition & Reward

• Earn What You're Worth: Receive a competitive salary and benefits package that reflects your impact.
• Refer Talent: Get rewarded for recommending new hires through our referral program.
• Stay Rewarded: Access loyalty-based benefits starting from your third year via the Unity Scheme.

Global Mobility & Local Support

• Relocate with Ease: Receive financial assistance when moving for work.
• Navigate Global Moves: Get help with visas, permits, and international assignments.
• Benefit Locally: Enjoy perks tailored to your country of residence.
• Collaborate Globally: Work in a diverse, inclusive culture where global teamwork drives success.

OUR SELECTION PROCESS:

Your time is valuable. That's why our hiring process is clear, efficient, and focused on mutual fit:

Upload Your CV - Submit your application using the relevant button, depending on the job platform (approx. 3 minutes).

Wait for Profile Review - Our Talent Acquisition team will assess your CV and experience (approx. 2 weeks).

Join an Introductory Call - Our Talent Acquisition team will arrange a brief conversation (15-30 minutes via Teams or phone) to tell you more about Fusion, the role, and understand your expectations.

Attend a Technical Interview - Participate in a 30-minute session with one of our experts to discuss your skills and experience in more detail.

Participate in a Client Interview (if applicable) - For some roles, you may be invited to a client-facing discussion (30-60 minutes online).

Receive Final Feedback - We aim to share timely feedback and move forward quickly.

Fusion is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all.