Project Manager (Accounts Receivable)

Quadient; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A tech services company in London is seeking an Implementation / Engagement Consultant to manage client onboarding and project delivery for its services. The role involves collaborating with multiple teams, ensuring customer satisfaction, and conducting training sessions. Ideal candidates should possess strong project management skills and excellent interpersonal abilities. This position offers an opportunity to drive client success and engagement.

Qualifications

• Experience in managing implementation projects within a similar industry.
• Ability to lead cross-functional teams effectively.
• Strong problem resolution and customer relationship management skills.

Responsibilities

• Lead and coordinate end-to-end implementation of Quadient AR/CXM.
• Monitor customer usage to ensure effective utilization.
• Deliver training sessions to clients on product usage.

Skills

Technical and/or Business Project Management

Excellent communication

Analytical mindset

Self-motivated

Job description

Overview

The Implementation / Engagement Consultant is a post-sale role responsible for supporting customers throughout their onboarding journey, managing implementation projects, and ensuring successful adoption of Quadient Digital Services. The role will be primarily focused on Quadient AR but will also have the flexibility to support CXMPSO projects where required. It combines customer management, project delivery, and technical enablement to help customers maximise value from the solution. Success in this role requires strong interpersonal skills, a process-oriented mindset, and the ability to guide clients in applying best practices to enhance time to value and accelerate go-live.

Your role in our future

• Manage the handover from presales/account representatives to project delivery.
• Gather customer requirements and brief internal technical teams accordingly.
• Provide clear onboarding plans to ensure smooth implementation.

Responsibilities

• Implementation & Project Management: Lead and coordinate end-to-end implementation of Quadient AR/CXM for customers.
• Collaborate with cross-regional project teams (NORAM, CZ) to deliver against timelines and requirements.
• Ensure compliance with internal policies, practices, and procedures throughout the project lifecycle.
• Serve as the primary post-sale contact for customers, providing guidance, answering questions, and resolving issues.
• Monitor customer usage and adoption to ensure effective utilisation.
• Work closely with PreSales, PSO and Customer success teams to ensure customer satisfaction and long-term success.
• Client Education & Training: Deliver product education, training sessions, and enablement materials to clients.
• Empower customers to independently leverage the platforms for their AR processes.
• Problem Resolution & Escalation: Proactively identify and resolve customer issues, liaising with Support and R&D teams when necessary.
• Act as a trusted advisor to customers, ensuring challenges are addressed quickly and effectively.
• Customer Retention & Loyalty: Develop and execute loyalty and retention campaigns to strengthen customer relationships.
• Analyze customer data to identify opportunities for improved adoption and engagement.

Your profile

• Technical and/or Business Project Management experience within a similar industry
• Technical onboarding
• Knowledge of Accounts Receivable
• Excellent communication, negotiation, and interpersonal skills
• Analytical mindset
• Self-motivated with a proactive approach
• Knowledge gaps can be filled. Even if you don\'t satisfy every single requirement or meet every qualification listed, we still want to hear from you.