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Project Manager (2)

DER Touristik Suisse AG

London

Hybrid

GBP 30,000 - 60,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dynamic project manager to oversee the lifecycle of Specialist Tours. This role emphasizes revenue generation, customer satisfaction, and quality service delivery. As the primary contact for the Sales Organization, you will manage diverse projects, ensuring successful execution and upselling additional services. The ideal candidate will possess strong commercial acumen and exceptional communication skills. Join a company with over 100 years of experience, offering a collaborative work environment and opportunities for professional growth.

Benefits

Company-wide bonus scheme
Flexible working options
Learning and development opportunities
Employee engagement activities
Annual awards and recognition programs

Qualifications

  • Experience in project management within events or travel.
  • Fluent in English; additional languages are a plus.

Responsibilities

  • Manage the full lifecycle of Specialist Tours including MICE and Maestro.
  • Provide onsite support for key groups and upsell services.
  • Conduct pre/post-season analysis and provide recommendations.

Skills

Project Management
Sales Skills
Communication Skills
Relationship Building
Destination Travel Expertise
Problem Solving

Job description

About Kuoni Tumlare

At Kuoni Tumlare, we deliver inspiring and innovative solutions and experiences that create value for our Partners and Society. Our portfolio, built on over 100 years of destination management experience, includes series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.

Our products include MyBus excursions, guaranteed departure tours by our Seat-in-Coach specialists, Europamundo (EMV), and MyBus Landcruise. We work closely with trusted suppliers and destination experts to meet diverse customer needs and make a positive impact worldwide.

The Job:

Note: All candidates must have full UK work rights; sponsorship is not available for this role.

The role involves project managing the full lifecycle of Specialist Tours including MICE, Maestro, and direct sales in Benelux, UK, and Ireland, focusing on revenue, customer satisfaction, and quality. You will be the primary contact for the Sales Organization, overseeing all project phases.

Responsibilities include:

  1. End-to-end project management, including quotation support and optimization.
  2. Managing and operating specialist tours, including itinerary and revenue checks.
  3. Leading inspections and client meetings, upselling additional services and products.
  4. Providing onsite support for key MICE and Maestro groups, upselling services.
  5. Sourcing high-end/niche products, negotiating rebates and commissions.
  6. Handling direct business, setting pricing, and controlling margins.
  7. Processing and confirming services accurately, considering client requirements.
  8. Undertaking project work as assigned.
  9. Completing rate collection and negotiation activities.
  10. Supporting and transferring knowledge to the sales team.
  11. Investigating and resolving service complaints.
  12. Meeting SLA targets.
  13. Conducting pre/post-season analysis and providing recommendations in coordination with Procurement.

Skills and Experience:

  • Commercially minded and sales-driven.
  • Experience in project management within events or travel.
  • Ability to build strong relationships with customers and suppliers.
  • Excellent communication skills, both oral and written.
  • Fluent in English; additional languages are a plus.
  • Entrepreneurial and creative mindset.
  • Destination travel expertise in the UK preferred.
  • Ability to coordinate across a matrix organization.
  • Willingness to commute to London on a hybrid basis.

What We Offer:

  • International work environment with a prestigious brand.
  • Stability with over 100 years of industry leadership.
  • Opportunities for progression and internal promotion.
  • Learning and development for growth and upskilling.
  • Supportive management and autonomous working culture.
  • Company-wide bonus scheme.
  • Employee engagement activities.
  • Flexible and hybrid working options (post-probation).
  • Annual awards and recognition programs.
  • Friendly, collaborative work environment.
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