Project Manager

Crane Worldwide Logistics; Warwick; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company is seeking an IT support professional to enhance client solutions and operations efficiency. This role requires collaborating with internal teams to develop tailored logistics solutions, managing client interactions, and providing training. Candidates should possess problem-solving skills and at least 2 years of related experience, ideally within the logistics sector.

Qualifications

• Experience in logistics or IT roles is crucial with at least 2 years.
• Proficiency in analytical techniques and Microsoft applications is required.
• Strong communication and training abilities valued.

Responsibilities

• Collaborate with commercial and IT teams to deliver solutions.
• Manage IT tickets and client communication during projects.
• Train resources and provide support across operations.

Skills

Problem-solving

Analytical skills

Communication

Collaboration

Planning

Data analysis

Education

Minimum 2 years of related experience

Industry experience preferred

Tools

Microsoft Office

Power BI

Job description

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• Collaborate with the commercial team and work with corporate IT to develop solutions tailored to client needs.
• Manage IT tickets to create, test, and implement various components of solutions.
• Fully test any solutions designed by IT before approving for use in the production environment.
• Manage client calls to explain solutions and liaise with their IT for testing and troubleshooting.
• Work with existing clients and CL Continuous Improvement to assess the efficiency of current solutions and explore options for improvement.
• Work with Crane Warehouses to evaluate current operational efficiency and identify improvement opportunities.
• Ensure new solutions or modifications do not interfere with existing solutions and operations.
• Collaborate with internal Crane resources for new warehouse setups, including system configurations and physical setup (printers, scanners, etc.).
• Coordinate onboarding processes through client calls and resource management.
• Test and implement solutions and custom reports as required by clients.
• Keep projects on schedule for the set go-live date and communicate delays to stakeholders.
• Provide on-site support during the go-live period as needed.
• Train Crane resources involved in new projects.
• Conduct ongoing training for Crane CL applications.
• Serve as the first point of contact for operational support queries.
• Provide regular training in Footprint for all operations staff.
• Monitor IT tickets for validity, accuracy, and relevance.
• Analyze data to verify solutions operate as intended.
• Develop Power BI dashboards for specific client needs where necessary.
• Perform other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Talking, hearing, and using hands to operate computer equipment.
• Vision abilities required include close vision and the ability to adjust focus.
• Job may require extended periods of sitting or standing, and the use of standard office equipment.

Other Skills & Abilities

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Knowledge of warehouse operations and freight/logistics optimization.
• Excellent planning, time management, collaboration, decision-making, organization, and presentation skills.
• Ability to develop and document processes and procedures.
• Proficiency in analytical techniques such as statistical probability, correlation, data sampling, and data analysis.
• Ability to work well in a team, collaborate with internal and external resources, respond to management questions, and manage conflicts professionally.
• Strong knowledge of Microsoft Office, especially Excel.

Education & Experience

• Minimum 2 years of related experience.
• Minimum 1 year of industry experience preferred.

Disclaimer

The above statements describe the general nature and level of work performed in this position. They are not exhaustive of all responsibilities, duties, and skills required. Employees may be asked to perform duties outside their normal responsibilities as needed.