Project Manager

Zones, LLC; United Kingdom; On-site; GBP 45,000 - 70,000; Full time

Job summary

An IT solutions provider in the UK is seeking a Project Manager to oversee project delivery and manage customer relationships. You will be responsible for operational activities, ensuring compliance with SLAs, and coordinating teams. The ideal candidate has a Bachelor's degree and significant project management experience, strong negotiation skills, and proficiency with project management tools. Comprehensive benefits are offered.

Benefits

Health support

Workplace pension

Commuting allowance

Training and development opportunities

Qualifications

• 5-10 years of project management experience or at least 4 years hands-on experience.
• Proven ability to interact effectively with customers.
• Operational and budget management skills.

Responsibilities

• Manage daily operational activities for projects.
• Provide weekly status reports to the Director, PMO.
• Ensure compliance with customer service level agreements.

Skills

Project management experience

Customer relationship management

Operational management skills

Change management

Negotiation skills

Education

Bachelor's degree

PMP certification

Tools

MS Project

PMO Dashboard

Excel

Job description

Company Overview:

When it comes to IT solution providers, there are many options. However, for innovative and comprehensive end-to-end service offerings, there is only one: Zones – First Choice for Technology Solutions.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and holding top certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones excels in building digital infrastructures that transform business operations. Whatever your needs, consider IT Done. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

This role involves collaborating across the organization to establish processes for Zones' pricing and solutioning for internal and external use. The Project Manager acts as the primary contact for customer inquiries, relaying issues to the appropriate PMO personnel. Responsibilities include processing and tracking orders, managing project reports, and providing customer support.

What you’ll do as theProject Manager:

The following requirements reflect the knowledge, skills, and abilities needed. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

• Manage daily operational activities for a portfolio of projects across various internal departments within infrastructure.
• Take end-to-end responsibility for successful project delivery in a matrix resource environment.
• Provide weekly status reports to the Director, PMO, including open tickets, issues, corrective actions, and project statuses.
• Set and manage project expectations with team members and stakeholders through regular meetings. Deliver services based on contractual commitments.
• Ensure compliance with customer service level agreements (SLAs) to minimize liabilities and penalties.
• Oversee and coordinate equipment installation and technical team activities.
• Coordinate support from other departments, including maintenance technicians, field network engineers, and engineers.
• Lead small teams of skilled resources to ensure project deliverables are met.
• Recommend improvements to existing procedures and processes.
• Communicate effectively across operations groups and organize project data for field teams. Follow a defined project management methodology.
• Maintain PMO knowledge and support the timely development and delivery of IT solutions.
• Perform other duties as assigned.

What you will bring to the team:

• Bachelor’s degree and 5-10 years of project management experience, or at least 4 years of hands-on project management experience as a substitute.
• Experience managing at least one interrelated departmental project.
• Proven ability to interact effectively with customers and build relationships.
• Operational and budget management skills across internal departments.
• Proficiency in PMI methods, including change, risk, and issues management.
• Strong negotiation skills and ability to manage project scope changes.
• Experience with project budgets and resource planning, including detailed forecasting.
• Experience managing service level agreements with penalties.
• Practical knowledge of field-based project deliverables, technician utilization, ticket backlog, and workload balancing.
• Risk mitigation strategies and adaptability in fast-paced environments.
• Proficiency in MS Project, Word, Excel, PowerPoint, Outlook, and PMO Dashboard.
• PMP certification preferred.

Benefits:

Zones offers a comprehensive benefits package, including health support, workplace pension, and a commuting allowance. We prioritize your professional growth through training and development opportunities. Join our global team and be part of a company that values diversity and inclusion.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.