Project Manager

Evtec Superlight; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading engineering company based in Swindon seeks a Project Manager to enhance customer relations and oversee project execution. The role requires excellent communication and project management skills, ensuring that customer expectations are met while adhering to company standards. The successful candidate will play a vital role in maintaining strong customer relationships and supporting operations through effective resource planning and monitoring.

Qualifications

• Excellent verbal and written communication skills are essential.
• Customer-focused experience and project management skills are required.
• Competent experience in production control and CNC machining processes.

Responsibilities

• Manage customer relations and ensure project milestones are met.
• Create project documentation and facilitate communication between teams.
• Oversight of project costs and use of the business system for monitoring.

Skills

Communication

Project Management

Time Management

Problem Solving

Teamwork

Customer Service

Tools

Production Control Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Company Background

Evtec Superlight (ESL) is a world-class specialist supplier to the largest global manufacturers in Formula 1, Motorsport, Automotive, Aerospace, Defence, Medical and R&D / Innovation. Based in Swindon, ESL provides its established blue-chip client base with award-winning engineering solutions in advanced materials, tooling and component manufacture.

We are a market leader in high precision engineering excellence. Specialists in design and manufacturing we offer an end-to-end service with expertise across all composite materials and metals. We also specialise in the design and production of advanced patterns, tooling and components for the most demanding industries, using high precision engineering and manufacturing techniques. With a 50-year history of innovation and manufacturing excellence, we been a key supplier to more than half the Formula 1 World Champions across the past two decades.

Purpose of the Role

An integral customer-facing position within the ESL manufacturing division, the Project Manager sits within the Projects team and is assigned responsibility for customer accounts or projects. Core duties involve daily customer relations management and interfacing the customer’s requirements with the Operations team. They are responsible for building and maintaining strong, long-term customer relationships, facilitating Operations to process orders by providing technical information flow, resource planning, progress monitoring and customer updates to support provision of a premium manufacturing service that exceeds customers’ expectations on quality, delivery & cost, and delivers against company business objectives.

Key Responsibilities

·Operate as the main point of contact for assigned customers and selected programmes of work.

·Develop and maintain long-term relationships with relevant customer personnel (buyers and/or senior buyers & technical personnel) ensuring overall customer satisfaction that exceeds their expectations.

·Create job packs about each project by gathering all necessary customer technical information to facilitate Production, identifying and assessing risks, and maintain communication flow and progress updates to the customer through each project.

·Maintain oversight on each project’s progress and costs, fully utilising the company’s business system (Progress Plus) by accurately inputting project information through sales orders, works orders, BOMs & routings, ensuring target hours are monitored and adjusted to promote efficiencies, and adapt to any shop floor production challenges.

·Collaborate with colleagues and feed information through status reports about on-going and future customer projects into internal operations and production planning to maintain schedules.

·Generate and/or maintain an internal handbook about each main customer, logging their technical, commercial and communication requirements. Ensure the Projects Team is in compliance with customer SLA and NDA obligations, and that customer data is securely and properly archived.

·Deliver to line manager or senior leadership regular updates on status of all assigned customer relationships and support the business in determining optimum strategies to strengthen that relationship, increase share of wallet, and capture new business in line with company objectives.

·Adhere to the Company Policies, and be committed to striving to meet personal and business objectives and customer requirements

Desired Core Competencies

·Good communication and organisational skills with excellent attention to detail

·Good project management skills, managing multiple projects and relationships simultaneously

·Good time management and prioritise tasks effectively

·Ability to work to strict deadlines, resilient under pressure in a demanding & reactive environment

·Ability to communicate customer requirements with colleagues

·Ability to follow instruction but also to use initiative in finding/offering solutions to difficult tasks

·Ability to learn and fully utilise MRP system

·Ability to efficiently and accurately respond to RFQs, estimating in a method endorsed by the business

·Good presentation and teamwork skills

·Self-motivated, enthusiastic, reliable, flexible and approachable

·Ability to respond to people in a professional manner and deliver outstanding customer service

Desired Knowledge & Experience

·Excellent verbal and written communication skills are essential

·Customer-focused experience

·Project Management skills

·Competency in Microsoft applications including Word, Excel, and Outlook

·Competent experience in using a Production Control Software System

·Good knowledge of CNC Machining and manufacturing processes & procedures

·Ability to understand and interpret engineering drawings, and determine process and routing

·Experience of organising, prioritisation and problem solving