Project Manager

Citizens Advice 1066; St Leonards; On-site; GBP 60,000 - 80,000; Full time

Job summary

A charitable organization in St Leonards is seeking a Project Manager to oversee the delivery of advice initiatives. The role requires managing projects efficiently, ensuring quality standards, and coordinating staff. Ideal candidates will have strong organizational and communication skills and a background in project management. The position emphasizes inclusivity and values diverse applications.

Qualifications

• Experience in project management with a focus on delivering charitable initiatives.
• Strong organizational skills and attention to detail.
• Effective communication skills for team coordination and presentations.

Responsibilities

• Manage end-to-end project delivery ensuring efficiency and adherence to quality standards.
• Set up reporting systems for funders and monitor project progress.
• Coordinate schedules for client calls and home visits.

Job description

About the role

Citizens Advice 1066 is looking for an organized and capable Project Manager to oversee the delivery of our advice initiatives, focusing primarily, but not exclusively, on our energy service. This role is essential for ensuring our projects meet their charitable goals in Hastings, Rother, and the surrounding areas.

What You’ll Be Doing

You will manage the end-to-end delivery of assigned projects, ensuring they run efficiently, meet targets, and adhere to our quality standards and organizational values. This is a practical management role requiring attention to detail and good communication.

Key Responsibilities

• Ensure effective setup: Establish all necessary processes, IT systems, and regular meetings required for successful project delivery.
• Reporting and Monitoring: Set up and execute regular data reporting for funders. Monitor project progress against targets, identifying and addressing issues early, and escalating serious concerns to senior management when needed.
• Staff Coordination: In consultation with advice supervisors, schedule client calls and home visits for energy advisers.
• Performance and Quality: Monitor adviser performance regarding client satisfaction and adherence to project procedures. Provide necessary guidance and training to advisers.
• Quality Assurance: Work with advice supervisors to develop consistent templates and scripts for advisers, ensuring the advice meets all required quality standards.
• Communication: Prepare case studies and presentations on projects as required, including delivering presentations to various audiences, both online and in-person.
• Compliance: Ensure projects are delivered fully in line with the ethos of CA1066 and its business plan.
• General Tasks: Carry out other project-related tasks as required to maintain smooth operations.

About CA1066

We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.

Inclusion

We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.