OVERVIEW
The Project Manager’s primary role is to assume full responsibility for customer accounts from project start to finish, managing all aspects of service delivery to ensure high standards. The goal is to successfully deliver projects in line with HSEQ systems and to exceed customer expectations.
RESPONSIBILITIES
- Ensure compliance with HSEQ requirements as outlined in the HSEQ Manual, Procedures, Staff Handbook, and customer-specific HSEQ requirements.
- Take full responsibility for customer accounts from project initiation to completion, overseeing service delivery and developing opportunities for ongoing and repeat business.
- Inform customers about TRAC’s wider services and innovative products that can add value and be integrated into existing projects.
- Assess customer project requirements, confirm TRAC’s capability to meet them, and suggest alternative solutions and innovations.
- Conduct job briefs with site personnel to ensure understanding of customer requirements and TRAC procedures/safe systems of work.
- Maintain regular communication with site personnel, customers, and TRAC operations support to monitor activities, plan ahead, and coordinate resources.
- Support site personnel and customers with technical information, procedures, and equipment.
- Participate in client progress meetings as appropriate.
- Attend operations and other relevant meetings.
- Coordinate with operations support staff to assign qualified, inducted, and competent personnel according to client requirements and standards.
- Work with Materials/Stores staff to ensure suitable equipment and materials are prepared and mobilized.
- Coordinate third-party suppliers to meet TRAC and customer standards.
- Advise stores staff on equipment and materials selection, maintenance, handling, and storage.
- Prepare, coordinate, and authorize work packs for site activities and projects.
- Ensure proper systems, processes, and technical information are provided and correctly utilized by personnel.
- Coordinate with Quality Representatives and Level 3 advisors regarding procedures and documentation.
- Manage project files and ensure relevant information is communicated to customers and support staff.
- Review site reports for accuracy and quality before submission.
- Secure appropriate contracts or purchase orders before starting projects and coordinate invoice submissions as agreed.
- Monitor project costs regularly, communicate scope changes or potential overspends, and update quotations accordingly.
- Prepare and deliver monthly/quarterly reports on safety, commercial, and cost monitoring to clients.
- Develop task-specific quotations and estimates following TRAC procedures for managerial approval.
COMPETENCY REQUIREMENTS
Qualifications
- Recognized engineering or inspection NDT qualification