Project Manager

Zurich Cover-More; London Borough of Hillingdon; Híbrido; GBP 63 000 - 75 000; Tempo integral

Resumo da oferta

Zurich Cover-More is seeking an experienced Project Manager to lead end-to-end partner onboarding and business migration across Europe. You will coordinate cross-functional teams including Product, IT, Finance, Legal, Operations, and Risk, ensuring timely delivery and robust governance.

The role demands 5+ years in project delivery within regulated industries, strong stakeholder relations, and excellent communication.

Qualificações

• Minimum 5 years' experience in project delivery, business implementation, or project management.
• Experience onboarding partners and delivering complex multi-stakeholder programmes.
• Strong stakeholder management and communication skills; attention to detail with multiple priorities.

Responsabilidades

• Manage the end-to-end implementation of partner onboarding and migration projects across Europe.
• Develop and maintain detailed project plans, timelines, and delivery milestones.
• Coordinate cross-functional teams including Product, IT, Finance, Legal, Operations, Customer Service, Risk and Compliance.
• Lead project governance activities, including status reporting, risk management, and stakeholder communications.
• Ensure key business requirements are delivered, including due diligence, data protection assessments, IT security reviews, legal agreements and operational readiness.
• Facilitate internal and external project meetings, providing clear updates, action tracking and progress reporting.
• Identify project risks and dependencies, implementing appropriate mitigation strategies.
• Build and maintain strong relationships with partners, vendors and internal stakeholders.
• Ensure projects are delivered on time, within scope and aligned to business objectives.
• Provide post-implementation support and manage subsequent project activity as required.
• Drive a customer-focused approach, ensuring positive outcomes for customers and partners throughout the delivery process.

Conhecimentos

Project management

Stakeholder management

Agile methodologies

Prince2

Analytical thinking

Communication skills

Descrição da oferta de emprego

Job Type: Permanent - Full Time

Location: Uxbridge, Middlesex, United Kingdom

Job Category: Program & Project Management

Job Description

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Cover-More Europe

This role is part of our Cover-More Europe team. Cover-More Europe provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe. For more than twenty years, we have been delivering insurance policies through our distribution partnerships. We know what is important to our partners, and we deliver simple and seamless customer experiences based on our genuine commitment to protection and care.

What You’ll Be Doing

In this role, you’ll lead the end-to-end delivery of complex partner onboarding and business migration projects across Europe, ensuring successful implementation within agreed timelines and budget. Working with a broad range of internal and external stakeholders, you’ll play a key role in transitioning and launching strategic insurance partnerships.

• Manage the end-to-end implementation of partner onboarding and migration projects across Europe.
• Develop and maintain detailed project plans, timelines, and delivery milestones.
• Coordinate cross-functional teams including Product, IT, Finance, Legal, Operations, Customer Service, Risk and Compliance.
• Lead project governance activities, including status reporting, risk management, and stakeholder communications.
• Ensure key business requirements are delivered, including due diligence, data protection assessments, IT security reviews, legal agreements and operational readiness.
• Facilitate internal and external project meetings, providing clear updates, action tracking and progress reporting.
• Identify project risks and dependencies, implementing appropriate mitigation strategies.
• Build and maintain strong relationships with partners, vendors and internal stakeholders.
• Ensure projects are delivered on time, within scope and aligned to business objectives.
• Provide post-implementation support and manage subsequent project activity as required.
• Drive a customer-focused approach, ensuring positive outcomes for customers and partners throughout the delivery process.

What skills and experience you’ll bring on this journey:

• Proven experience managing end-to-end project implementations, ideally within insurance or another regulated industry.
• Minimum 5 years' experience in a project delivery, business implementation, or project management role.
• Experience onboarding partners and delivering complex, multi-stakeholder programmes.
• Strong project management expertise, with knowledge of Prince2 and/or Agile methodologies preferred.
• Excellent stakeholder management skills, with the ability to influence and build credibility across all levels of an organisation.
• Strong organisational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills, with confidence engaging with both internal and external partners.
• Strong analytical and problem-solving capabilities, with a proactive and solutions-focused mindset.
• Ability to work independently in a fast-paced, evolving environment while maintaining high standards of delivery.
• Experience within insurance partnerships, MGAs, or insurance implementation projects would be highly advantageous.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.

Career growth

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.

We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Investing in your health and your future.

We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

At Zurich Cover-More, compensation for roles is influenced by a variety of factors, including but not limited to office location, role, skill set, and level of experience. We are committed to providing a fair and reasonable compensation range for each role and additional rewards may include short-term incentive bonuses and increases based on merit. If your salary expectations are not in line with the proposed salary published for this role, you are still encouraged to apply. We will consider applications from talented individuals with the relevant experience, skills, education and attitude on a case-by-case basis.

The compensation shown reflects a national market range and the proposed salary for this position is £63,353 to £74,533 with short-term incentive bonus eligibility of 10%.