Project Manager

Grassroots Recruitment; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment firm is looking for a Project Manager to join their UKI Professional Services Team. The role involves managing project governance, finances, and customer relationships while ensuring alignment with product capabilities. Ideal candidates will have significant experience in project management within professional services, strong communication skills, and a background in Agile methodologies. This position is hybrid, requiring regular travel to customer locations, approximately three days a week.

Qualifications

• Proven experience in project management within a professional services organization.
• Experience managing software implementation projects.
• Experience leading large, complex, multi-faceted programmes.

Responsibilities

• Manage project governance and management including planning.
• Provide customers with a single point of contact throughout engagements.
• Oversee project finances to meet budgets and targets.
• Build strong relationships with customer sponsors and teams.

Skills

Project management

Excellent communication skills

Agile methodologies

Stakeholder relationship management

Risk management

Job description

Project Manager / Service Delivery Manager – UKI Professional Services Team

Your Impact:
We're looking to welcome a Project Manager to join our growing UKI Professional Services Team. You are a collaborative, adaptable, and communicative individual who can establish and grow relationships during customer engagements within Agile, hybrid, and traditional projects.

Our Professional Services team helps customers plan, govern, and execute their journey to IT value so they can run and transform simultaneously. Our services offer the tailored solutions needed to plan, build, run, and continuously optimize.

What the role offers:

Project governance and management including planning

Provide customers with a single point of contact throughout specific solution engagements

Provide a responsive resource to the customer that can adapt to their internal processes

Keep the customer informed throughout periods of specific activity and engage in collaborative development of solutions

Managing project finances (costs, revenue, P&L, forecasts) to meet or exceed budgets/targets

Achievement of Professional Services targets for assigned customers

Achievement of Delivery Margin targets on activities following successful proposals

Customer relationship management for delivery engagements

Build and establish strong relationships with customer sponsors, their teams & other key influencers across the customer organisation

Commercial Management (working to contract/SOW)

Ensure customer expectations align with product capabilities and contracted services

Work with internal teams to ensure customers receive contracted deliverables

Team management of both internal and external resources

Mentor and encourage development of project team members

Provide performance input and development recommendations

Support sales and presales in identifying, qualifying, and shaping new opportunities

Assist in the preparation and management of proposals and statements of work

Represent the company professionally with customers and stakeholders

What you need to succeed:

Proven experience in project management, ideally within a professional services organisation

Experience managing software implementation projects

Experience leading large, complex, multi-faceted programmes

Ability to develop and maintain strong, productive relationships with customers, partners, and stakeholders

Able to work in a fast-paced, results-oriented, matrixed environment

Experience working with the UK Government

Excellent communication skills at all levels

Experience with Agile (preferably Scaled Agile) frameworks, methods, and techniques

Experience with traditional waterfall methods

Bid management and business development experience

Strong understanding of project risk management

Additional Requirements:

The successful candidate must currently hold and be able to maintain Enhanced Developed Vetting (eDV) Security Clearance

This is a hybrid role and will require travel to customer locations regularly (3 days per week)