Project Manager

JAM IT Consultancy Ltd; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Project Manager to join their dynamic team in Berkshire. In this pivotal role, you will oversee and deliver multiple projects while ensuring customer satisfaction through effective communication and relationship management. Your expertise in project management methodologies will guide you in maintaining high standards of project documentation and quality. The ideal candidate will possess a Bachelor's degree in a STEM field and have a strong background in technology project delivery. This is an exciting opportunity to contribute to a fast-paced environment where your skills will directly impact client success and satisfaction.

Qualifications

• Bachelor's degree in a STEM field or equivalent experience.
• Strong experience in project management within the technology sector.

Responsibilities

• Manage multiple projects ensuring timely delivery and quality standards.
• Establish customer communication channels and manage relationships.

Skills

Project Management

Customer Relationship Management

Communication Skills

Organisational Skills

Problem Solving

Education

Bachelor's degree in STEM

Tools

Project Management Software

Reporting Tools

Job description

Due to our clients' rapid global expansion, they are looking for a successful and established Project Manager to join their exceptional team based in Bracknell. As an experienced Project Manager, you will be adept at managing, overseeing, and delivering multiple projects.

Working closely with our clients' sales team, you will be responsible for managing client relationships and implementing a fast-paced, cost-effective, and customer-oriented delivery experience to a high level of customer satisfaction.

Location:

This role is based in our head office in Berkshire. This is an office-based vacancy, and as such, we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.

Key Responsibilities

Project Delivery

• Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.
• Ensure projects are delivered within tolerance: time to project completion date, cost, and quality.
• Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer’s expectations of performance and quality.
• Establish an appropriate test plan according to customer requirements.
• Manage virtual project teams as required.

Customer Relationship Management

• Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders.
• Manage customer communications during the project life cycle, ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business.
• Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.
• Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible. Generate accurate forecasts for in-house planning and budgeting purposes as requested.
• Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan.
• Agree billing plans for customers alongside account management and billing teams.

Process Management and Improvement

• Ensure projects have met key milestones before they progress to subsequent delivery stages.
• Implement appropriate project controls at the initial project initiation stage including any risk, issue logs, or change control methods as per internal processes.
• Ensure internal systems and reporting tools are maintained to reflect the current state of a project.
• Undertake project debriefs to identify, review, and propose improvements that you, the project management team, the wider business, and customers will benefit from.

About You

• A Bachelor's degree in STEM or equivalent.
• Strong experience in project management or project delivery in the technology sector.
• Proven experience of consistently achieving and surpassing customer expectations.
• Proven ability to effectively manage projects from start to finish and work to a deadline.
• Experience in working with the software development lifecycle, cloud platforms, and/or the development of hardware and software.
• Strong communication, organisational, and interpersonal skills.
• Proven ability to solve problems creatively.
• The ability to motivate others to deliver.