Project Manager

ao.com; Crewe; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

5% employer pension contribution

Discounted gym membership

Enhanced family leave

2 paid charity days

Onsite parking and perks

Job summary

A leading appliance retailer in the UK is looking for an experienced Project Manager to lead multiple D365 WMS projects. You will manage stakeholders and deliver high-impact solutions across warehouse and logistics operations. Strong experience in warehouse management, stakeholder engagement, and familiarity with Microsoft Dynamics 365 is essential. This role offers competitive benefits and a dynamic work environment. Join us and help shape the future of our operations.

Qualifications

• Strong understanding of warehouse operations and logistics processes.
• Experience managing third-party implementers and offshore teams.
• Knowledge of Azure DevOps, Power Apps, Power Automate, and Dataverse.

Responsibilities

• Own and deliver multiple D365 WMS projects and workstreams.
• Manage dependencies across D365 modules including SCM, Finance, Manufacturing and Commerce.
• Lead the design, configuration and rollout of key WMS capabilities.

Skills

Project management

Warehouse operations

Stakeholder management

Agile methodologies

WMS system knowledge

Governance and RAID management

Communication skills

Tools

Microsoft Dynamics 365

Azure DevOps

Power Apps

Power Automate

Dataverse

Job description

We’re looking for an experienced Project Manager with a strong background in Microsoft Dynamics 365 Supply Chain Management, particularly Warehouse Management (WMS). You’ll play a key role in leading complex warehouse and logistics programmes, helping us deliver improvements that really make a difference for our customers and our operations.

Working closely with business process owners, solution architects, WMS functional consultants, third‑party partners and senior stakeholders, you’ll turn D365 capabilities into practical, high‑impact solutions across AO. From shaping ideas and guiding delivery through to go‑live and adoption, you’ll make sure everything lands smoothly and delivers real value.

You’ll bring confident, hands‑on leadership, strong supply‑chain know‑how, and the confidence to challenge thinking when needed — all while keeping everyone aligned and moving in the right direction.

Here's What You Can Expect To Be Doing

You’ll own and deliver multiple D365 WMS projects and workstreams, keeping everything on track across scope, timelines, budgets and quality. Acting as the driving force behind delivery, you’ll make sure warehouse and logistics teams get solutions that genuinely work for them.

You’ll manage dependencies across D365 modules including SCM, Finance, Manufacturing and Commerce. As well as external systems like WCS, carriers and automation platforms.

You’ll lead the design, configuration and rollout of key WMS capabilities, working closely with technical teams through build, testing and go‑live to ensure solutions meet real operational needs. Alongside this, you’ll build strong relationships with Warehouse Managers, Operations and IT stakeholders, challenging requirements where needed to keep things standardised and aligned to D365 best practice. With clear governance, strong communication and transparent reporting, you’ll keep everyone aligned, surface risks early and help teams feel ready and confident for change.

A Few Things About You

• Strong understanding of warehouse operations and logistics processes.
• Ability to translate operational needs into structured D365 WMS requirements.
• Experience managing third‑party implementers and offshore teams.
• Strong stakeholder management and influencing skills.
• Solid governance, RAID management, and communication abilities.
• Familiarity with Agile and Waterfall delivery methods.
• Knowledge of Azure DevOps, Power Apps, Power Automate, and Dataverse.
• Experience with WCS/WES integrations and warehouse automation.
• Experience in ERP transformation programmes.
• Exposure to integration technologies such as API, batch jobs, and EDI

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

To see all our benefits and perks, visit our AO Benefits page.