Project Management Apptio Strategy Advisor - IBM Italy or UK Professional London, GB

Avature; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Strategy Advisor to manage strategic customer portfolios and drive the adoption of their innovative product suite. This role is pivotal in fostering customer relationships and ensuring clients achieve maximum value from their investments. With a focus on Technology Business Management (TBM), the Strategy Advisor will leverage their expertise to guide clients through operational excellence and governance. This position offers a unique opportunity to engage with C-Level executives and influence key business strategies, making a significant impact in a dynamic and fast-paced environment.

Qualifications

• Bachelor's degree in Technology, Finance, or Business-related field.
• Experience in customer-facing roles managing multiple clients.

Responsibilities

• Manage a portfolio of strategic customers to ensure product adoption.
• Partner with Account Management to drive customer success.

Skills

Customer Relationship Management

Organizational Change Management

Consultative Approach

Problem Solving

Teamwork

Communication Skills

Influencing Skills

Education

Bachelor's Degree

Master's Degree

Tools

IT Service Management

IT Governance

IT Infrastructure Management

Job description

The Strategy Advisor will be responsible for managing a portfolio of our largest and most strategic customers to ensure successful adoption and expansion of the Apptio product suite. This position is an integral role at Apptio impacting the long-term success of the customer relationship. By developing and maintaining a high level of customer engagement, the Strategy Advisor will partner with Account Management & Customer Success to ensure every customer realizes full value from their investment with Apptio.

With deep multi-domain expertise and an understanding of customer challenges and Technology Business Management (TBM) best practices, Strategy Advisors leverage their strategic leadership and operational capabilities to help customers develop their TBM objectives while driving operational excellence and program governance. Strategy Advisors are accountable for driving customer adoption and success across a portfolio of customers by engaging broadly across the organizations, from C-Level executives through operational staff, focusing in particular on those in the TBM Office.

Strategy Advisors are customer-directed specialists solely focused on creating wildly successful customers through large scale programs involving change management, innovation and developing processes and capabilities that make TBM internally sustainable. Strategy Advisors will help to accelerate and mature practices related to TBM which encompasses Business and IT Strategy, IT Operational Management, and IT Financial Performance Management.

Your role and responsibilities

Leadership & Influence

• Strong self-starter with the ability to build a network within Apptio and your assigned portfolio of customers
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of a customer's technology organization
• Motivate, inspire, and coordinate a multidisciplinary internal Apptio team to solve customer challenges without direct management responsibility
• Employ strong teamwork, facilitation, and soft skills such as listening and empathy

Strategic Consulting

• Credible and effective C-level advisor/coach, especially with regards to the TBM discipline
• Experience with Organizational Change Management (OCM), Transformation Programs, and IT Governance
• Consultative approach, including the ability to translate customer needs into TBM outcomes
• Well versed within the fields of Organizational Efficiency and Operational Excellence

Innovation & thinking outside the box

• Capable of translating business initiatives and challenges into actionable roadmap and solutions
• Creatively solve problems with limited input and resources in a fast-paced, high-pressure environment
• Inquisitive mind and passion for learning about customers, industries and new approaches to doing things
• Always learning about IT industry drivers, trends and technologies

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• B.A. or B.S., ideally in a Technology, Finance or Business-related discipline, or equivalent work experience
• Demonstrable experience in a customer facing relationship role managing multiple clients in portfolio
• Most successful candidates having experience within the IT Finance and/or Technology industry
• Candidate will be located in Italy or UK

Preferred technical and professional experience

• Fluent in English or Italian
• Experience in Big-4 consulting, or within the IT Finance and/or Technology industry
• Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies, including C-Level Leaders and Senior Level Executives
• Strong understanding of business processes and their integration into enterprise applications
• Ability to quickly grasp and distinctly explain technological and business concepts
• Willingness to ‘roll up one’s sleeves’ and assist wherever needed
• Team player who will innovate to continue improving the way Apptio serves its customers
• Ability to travel to visit customers
• Working knowledge of some of the following areas:
• IT Infrastructure Management
• IT Service Management
• IT Governance, Strategy and Planning

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title: Apptio Strategy Advisor

Job ID: 25916

City / Township / Village: London

State / Province: London

Country: United Kingdom

Work arrangement: Hybrid

Area of work: Project Management

Employment type: Regular

Position type: Professional

Company: (8660) IBM United Kingdom Limited

Shift: General (daytime)