Project Integrator

ExlService Holdings, Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

EXL provides data and AI-driven solutions to transform banking and financial services, with a global presence. The Project Integrator role in Halifax supports a large-scale risk platform transformation and coordinates delivery across labs, platforms, and business functions.

The successful candidate will manage RAID, dependencies, and milestones, collaborating with Product Owners and technical leads to ensure timely delivery while navigating complex organisational structures.

Qualifications

• 12+ years of relevant experience in project management, delivery integration or technology transformation within banking or financial services.
• Demonstrated experience coordinating complex, multi-workstream initiatives involving business and technology stakeholders.
• Strong RAID management, dependency tracking, governance and delivery reporting experience.
• Proven ability to coordinate activities across multiple teams, departments, platforms and third-party suppliers.

Responsibilities

• Delivery integration & planning: maintain integrated delivery plans across workstreams and milestones.
• Cross-functional stakeholder management: align product owners, delivery leads and stakeholders.
• Governance, reporting & communication: produce status reports, RAID summaries and governance reviews.
• Transformation & implementation coordination: support risk platform modernization across data, apps, infra and cloud.

Skills

Stakeholder management

Delivery coordination

Risk management

Communication

Agile/Waterfall

Jira

Confluence

Excel

PowerPoint

Leadership

Education

PMP Certification

PRINCE2 Certification

Agile Certification

Tools

Jira

Confluence

Microsoft Excel

PowerPoint

Project management tools

Job description

EXL (NASDAQ: EXLS)is a global data and artificial intelligence (\"AI\") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com .

Role: Project Integrator

Location: Halifax ,United Kingdom (Hybrid working 2-3 days in the office each week)

We are looking for an experienced Integrator to support a large-scale Risk Platform Transformation and Modernisation initiative within a leading UK banking organisation.

The role will be responsible for coordinating delivery across multiple Labs, Platforms, business functions, technology teams, ensuring that activities, dependencies and milestones remain aligned.

The Integrator will play a critical role in managing cross-workstream dependencies, maintaining integrated delivery plans, driving RAID management, facilitating governance and proactively resolving delivery blockers.

The ideal candidate will bring strong project management and delivery coordination experience, with the ability to navigate complex organisational structures, influence stakeholders and ensure effective collaboration across business and technology teams.

1. Delivery Integration & Planning

• Develop and maintain integrated delivery plans, ensuring alignment of milestones, activities and deliverables across multiple workstreams.


• Coordinate and sequence integration-related activities in collaboration with Product Owners, delivery leads and relevant stakeholders.


• Identify and manage critical paths, cross-team dependencies, resource constraints and competing priorities.


• Track delivery progress against agreed milestones, proactively identifying potential delays and driving corrective actions.


• Ensure effective interlock between Labs, Platforms, business functions and technology teams to support timely delivery.


• Own and maintain consolidated Risks, Assumptions, Issues and Dependencies (RAID) logs.


• Proactively identify, assess and manage delivery risks, issues and dependencies across multiple teams and functions.


• Establish clear ownership, mitigation plans and resolution timelines for identified risks and blockers.


• Drive resolution of cross-workstream dependencies through regular engagement with relevant stakeholders.


• Escalate critical risks, unresolved dependencies and delivery impediments to appropriate leadership forums.

3. Cross-Functional Stakeholder Management

• Act as a key integration point between Risk, Data, Engineering, Architecture, Infrastructure, Security, Cloud and other relevant functions.


• Work closely with Product Owners, technical leads, business stakeholders and third-party partners to ensure alignment of delivery priorities.


• Facilitate cross-functional discussions to resolve conflicting priorities, clarify responsibilities and enable timely decisions.


• Build trusted relationships with stakeholders across different levels of the organisation.


• Coordinate with external suppliers and delivery partners to manage dependencies and ensure accountability for agreed deliverables.

4. Governance, Reporting & Communication

• Establish and maintain effective project governance, reporting and escalation mechanisms.


• Prepare consolidated status reports, milestone trackers, RAID summaries and management updates.


• Facilitate workstream reviews, governance meetings and delivery checkpoints.


• Maintain action and decision logs, ensuring appropriate ownership and timely closure.


• Provide clear visibility of project health, critical dependencies, key decisions and areas requiring management intervention.


• Support compliance with established organisational change management, governance and delivery assurance processes.

5. Transformation & Implementation Coordination

• Support coordination of risk platform modernisation activities across data, applications, infrastructure and cloud technology workstreams.


• Manage dependencies relating to platform architecture, data migration, environment readiness, testing, security and implementation planning.


• Coordinate inputs and deliverables across internal teams and external partners during discovery, planning and implementation phases.


• Facilitate implementation readiness discussions and ensure alignment of key technical and business prerequisites.


• Proactively identify delivery gaps, overlaps and potential integration challenges, driving resolution through appropriate stakeholders.

Qualifications and experience we consider to be essential for the role:

• 12+ years of relevant experience in project management, delivery integration or technology transformation within banking or financial services.


• Demonstrated experience coordinating complex, multi-workstream initiatives involving business and technology stakeholders.


• Strong expertise in RAID management, dependency tracking, integrated planning, governance and delivery reporting.


• Proven ability to coordinate activities across multiple teams, departments, platforms and third-party suppliers.


• Strong stakeholder management, communication, negotiation and influencing skills.


• Experience working with Product Owners, engineering teams, architects and senior delivery stakeholders.


• Ability to proactively identify blockers, manage escalations and drive actions to closure without direct reporting authority.


• Working knowledge of Agile, Waterfall and hybrid delivery methodologies.


• Proficiency in Jira, Confluence, Microsoft Excel, PowerPoint and project management tools.

Preferred Skills & Experience

• Prior experience working with Lloyds Banking Group, particularly within a Lab or Platform delivery environment.


• Exposure to risk platforms, credit risk systems or banking technology modernisation initiatives.


• Understanding of data platforms, cloud migration, application modernisation or SAS-based technology environments.


• Experience coordinating large-scale transformation initiatives involving multiple internal and external delivery teams.


• Familiarity with technology, risk, change controls and implementation readiness processes.


• PMP, PRINCE2, Agile or equivalent project management certification.


• Strong ownership and delivery-focused mindset.


• Ability to bring structure and clarity to complex delivery environments.


• Proactive problem-solving and escalation management.


• Excellent organisational and stakeholder coordination skills.


• Ability to manage competing priorities and influence outcomes.


• Clear communication and concise management reporting.


• Strong attention to detail, with the ability to maintain a broader view of delivery objectives.