Senior Program Manager (Technical Transformation)

GCS Recruitment; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

GCS Recruitment is seeking an experienced Project/Programme Manager in the UK to lead delivery across multiple workstreams. You will define resources, manage budgets, and ensure projects meet time, cost and quality targets.

The role requires strong governance, risk management and stakeholder communication skills to drive client outcomes and high performance across teams.

Qualifications

• Strong understanding and application of project management competencies including stakeholder management, contracts, scope, schedule, costs, quality, HR, communications, risk, procurement and integration.
• Experience managing technical projects and programmes and ability to collaborate with technical SMEs and delivery teams.
• Excellent knowledge of governance, change control and delivery lifecycle processes.

Responsibilities

• Deliver projects and workstreams according to time, budget, scope, quality and change control criteria.
• Define, source and manage resources to complete workstreams and sub-projects and adjust plans to achieve objectives.
• Develop accurate plans and budgets and report variances to senior management.
• Control issues, risks, dependencies and changes in scope for large, complex projects and communicate with stakeholders.
• Conduct regular reviews with delivery teams and clients/senior stakeholders during and after delivery.
• Act as escalation point and provide guidance to PMs across multiple workstreams.
• Establish project and workstream assurance as a formal discipline.
• Provide regular reports on project performance and overall portfolio health.
• Ensure client outcomes remain central to decision making.

Skills

Project management

Stakeholder management

Contracts

Scope management

Schedule management

Budgeting

Risk management

Communications

Change control

Leadership

Tools

Project management software

Job description

Main Responsibilities & Accountabilities:

Project and Programme Management:

• Delivery of projects & workstreams according to agreed time / budget / scope / quality / change control criteria.
• Defining, sourcing and managing the necessary resources to complete these workstreams and sub-projects, making timely changes where necessary to achieve objectives.
• Ensuring the development of accurate plans and budgets, finding improvements to efficiency and effectiveness in the use of resources, reporting variances to senior management where there is likely to be a significant impact on agreed delivery parameters.
• Effectively controlling the issues, risk, dependencies and changes in scope associated with large, complex projects, ensuring timely intervention and communication to stakeholders.
• Conducting regular reviews of outcomes, both internally with delivery team and with clients / senior stakeholders during and after the delivery has been completed
• Acting as an escalation point, providing support and guidance to PMs across multiple workstreams

Operational

• Establish project and workstream assurance as a formal discipline
• Proactively identify issues through the use of standard assurance techniques; audits, plan reviews, etc. Provide suggested remedial plans as appropriate
• Ensure there is sufficient capability and capacity within the function to conduct assurance reviews
• Provide regular reports on project and workstream performance and overall portfolio health
• Provide confidence that projects and workstream will deliver to time, cost and quality
• Provide ongoing assurance at project and programme level

Customer

• Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does.
• Ensure that good client / consumer outcomes are at the centre of decision making.
• Promote great service and seek to exceed client / consumer expectations.

People Management (No Direct Reports)

• Contribute to people management process through assignment management of colleagues allocated to the project
• Drive Elevate Performance; ensuring that all project team members have stretching project objectives to embed a high performance culture.
• Acts as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity

Regulatory, Governance and Control

• Adhere to all regulatory requirements within area of responsibility and escrow issues quickly.
• Pro-actively identify risks and take steps to mitigate these.
• Ensures team members understand the importance of adhering to their regulatory obligations and responsibility for implementation of company policies and procedures.
• Ensure team members understand the operating model and the functional and individual responsibilities

Knowledge, Skills and Experience

• Strong understanding and application of Project and Programme Management competencies including stakeholder management, contracts, scope, schedule, costs, quality, HR, communications, risk, procurement, and integration
• Experience managing technical projects and programmes and ability to collaborate with technical SMEs and delivery teams
• Strong understanding and application of change management competencies
• Effective leadership, coordination, motivation, negotiation and dispute resolution skills
• Strong ability to manage relationships whilst maintaining trusted relationship with team and peers
• Strong understanding of business requirements and technical limitations as determined by the organization's systems and processes
• Ability to apply analytical skills and conceptual thinking to both short term and long-term operations and systems planning over a wide range of technologies
• Financial literacy to forecast and manage workstream, project and departmental budgets, costs and revenue
• Ability to influence and build productive relationships with key stakeholders (both internal and external)
• Ability to advocate and instill cultural improvement, discipline and communications
• Ability to encourage innovation
• Ability to achieve improvements in delivery quality, staff motivation and role flexibility and can operate equally well at strategic or operational levels
• Proven ability defining and executing on the Project's purpose and direction in terms of vision, mission, values and objectives
• Project governance against improved project delivery lifecycle processes and escalated risk mitigation and issue resolution
• Ability to identify and manage resource requirements
• Excellent knowledge of project management methodology and tools, including software
• Excellent knowledge of computer systems and processes and PC desktop applications
• Strong knowledge of business unit products and operations
• Strong knowledge of legislation and regulations impacting business unit industry
• Advanced oral and written communication skills

GCS is acting as an Employment Business in relation to this vacancy.