Project Delivery IT Support - PTSN Field Team

JR United Kingdom; West Midlands Combined Authority; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support the PSTN and PDQ migration programme across retail partner stores in the UK and NI. This remote role requires extensive travel and the ability to manage IT provisioning tasks, including installing network equipment and ensuring connectivity. Ideal candidates will possess strong telecoms knowledge, attention to detail, and excellent communication skills, allowing them to effectively collaborate with various stakeholders. Join this dynamic team and make a significant impact on the operational success of the business.

Qualifications

• Experience in telecoms cabling and patching.
• Knowledge of router installation and configuration.
• Project management experience is advantageous.

Responsibilities

• Assist with store IT provisioning and installations.
• Manage travel expenses in line with company policy.
• Attend weekly progress calls and report issues.

Skills

Telecoms 1308 copper cabling

Cat5 structured cabling

SOGEA and FTTP circuits knowledge

Internet router installation

Voice Over IP connectivity

Testing internet connectivity

Card payment machine (PDQ) connectivity

Attention to detail

Project management

Job description

Job Description:

Location: Remote, requiring extensive travel across the UK

Reports to: Technical Product Specialist

Employment Type: Full Time, Temporary (Fixed Term Contract)

Role Purpose: To support the delivery of the PSTN and PDQ migration programme across UK & NI retail Partner Stores. This is a remote role requiring extensive travel within the UK. Applicant will need access to their own vehicle for which mileage expenses can be claimed.

Key Accountabilities:

1. Assist with store IT provisioning.
2. Install patch leads as required.
3. Install and set up ISP supplied router.
4. Install unmanaged network switch (connect cables between switch and peripherals).
5. Install card machine (PDQ) and associated connections.
6. Install (plug-in) self-configured IP hard phone.
7. Attend weekly progress calls and highlight any issues/concerns back to the business.
8. Support and embed any other facilities-related activities as required by the business.
9. Provide solutions to challenges related to assigned tasks.
10. Manage travel expenses in line with company policy, including mileage, overnight accommodation, and flights (where applicable).

Key Relationships:

Establish and maintain effective relationships with all functions supporting the Geographic Trading Area, including but not limited to internal operations.

Experience & Skills:

1. Experience working with telecoms 1308 copper cabling and DPs.
2. Experience with Cat5 structured cabling and patching.
3. Knowledge of SOGEA and FTTP circuits and their termination.
4. Basic internet router installation and configuration skills.
5. Basic Voice Over IP telephone connectivity knowledge.
6. Ability to test internet connectivity via an ISP network router.
7. Understanding of card payment machine (PDQ) connectivity.
8. Good understanding of business practices, products, and services.
9. Attention to detail and strong operational skills.
10. Project management experience is advantageous.

Personal Attributes:

Leadership & Management:

• Self-aware, open-minded, with high integrity.
• Flexible to travel routinely within Mainland UK and Northern Ireland.
• Excellent influencing and communication skills, confident and self-sufficient.

Commercial Acumen:

• Strong commercial judgment and risk management skills.
• Ensure compliance with procedures to protect the business reputation.

Relationship Management:

• Ability to develop trust and credibility with stakeholders.
• Proactive in sharing best practices for continuous improvement.