Project Coordinator - PS Labs

TÜV SÜD; Wallasey; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in safety certification is seeking a Project Coordinator to assist with administrative operations and improve project efficiencies. This role involves creating reports, managing projects, maintaining communication with clients, and ensuring timely invoicing, among other responsibilities. Ideal candidates should have a background in project management or customer service with strong communication skills, and proficiency in MS Office.

Qualifications

• Minimum 3 years of relevant experience in customer service or project management.
• Experience with consumer product safety standards.

Responsibilities

• Creating and monitoring reports from Business Warehouse / SAP systems.
• Setting up and closing projects in PSE.
• Ensuring timely invoicing and project billing completion.

Skills

Communication

Customer Orientation

Self-Management

Technical Skills

MS Office Proficiency

Education

High School diploma or equivalent

Job description

The Project Coordinator (PC) position is responsible for assisting regional service line operations with administrative activities to improve project efficiencies and support technical, billable staff by handling non-billable tasks.

Responsibilities:

The duties of the PC include (but are not limited to):

1. Creating and monitoring reports from Business Warehouse / SAP systems
2. Setting up and closing projects in PSE
3. Collaborating with B&R and Account Executives for timely project initiation
4. Communicating delivery dates to clients
5. Assigning projects to handlers based on availability
6. Entering engineering hours and ensuring proper project closure information
7. Ensuring timely invoicing and project billing completion
8. Assisting with collections (DUNNINGS) as needed
9. Reviewing engineer test deliverables before client submission
10. Coordinating certificate issuance with global offices
11. Managing test reports and certificates distribution
12. Handling procurement activities, including entering requisitions and working with vendors
13. Maintaining operational documents and server folders
14. Supporting engineers with DIGIDOCS entries
15. Managing sample handling and disposal via Storix software
16. Shipping equipment and samples to sites or engineers as needed
17. Planning training and meetings

Fundamental competencies include:

Communication: Listening, clear messaging, respectful responses, constructive feedback, empathy, teamwork, openness, and respect for diverse opinions.

Customer Orientation: Understanding customer needs, acting with integrity, building trust, and exploring opportunities.

Self-Management: Managing time, energy, emotional well-being, workload, maintaining professionalism, and ensuring personal life does not impact work.

Education and Experience:

High School diploma or equivalent; minimum 3 years of relevant experience in customer service or project management; experience with consumer product safety standards.

Skills, Knowledge, and Abilities:

Technical and business skills relevant to the role, excellent oral and written communication, and proficiency in MS Office applications.