Project Coordinator / Project Support Officer (AWDO-P13448) in Stoke-on-Trent)

AWD online; Stoke-on-Trent; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A leading brand implementation and graphics company in Stoke-on-Trent is seeking a Project Coordinator / Project Support Officer. The role involves managing projects, liaising with customers, and ensuring excellent service delivery. Candidates should possess strong organisational, communication, and problem-solving skills, with a passion for customer service and proficiency in Microsoft Office.

Benefits

Competitive salary and benefits package

Ongoing training and support

Hybrid working arrangements

Free onsite parking

Friendly working environment

Contributory pension scheme

Employee discount scheme with over 800 retailers

Free fruit and health initiatives

Generous leave plus volunteering days

Employee Assistance Scheme

Company social events

Cycle to work scheme

Free annual flu jabs and eye tests

Qualifications

• Previous experience as a project coordinator.
• Experience in a branding environment is advantageous.
• Knowledge of Health and Safety standards.

Responsibilities

• Coordinate management of fleet/rail/architectural re-brand projects.
• Liaise with customers to manage objectives and ensure excellent service.
• Apply structured problem-solving techniques to identify and resolve issues.

Skills

Customer Service

Organisational Skills

Time Management

Analytical Skills

Problem-Solving

Communication

Tools

Microsoft Office

Job description

Project Coordinator / Project Support Officer with previous experience in a similar role, excellent customer service, administration, organisational, time-management, analytical, and problem-solving skills, as well as good knowledge of Microsoft Office, is required for a leading brand implementation and graphics company based in Stoke-on-Trent, Staffordshire.

SALARY: £23,000 - £25,000 per annum + Benefits

LOCATION: Hybrid working considered. Candidates should reside within a commutable distance to Stoke-on-Trent, Staffordshire, West Midlands.

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic opportunity for a Project Coordinator / Project Support Officer with relevant experience. The role involves coordinating the management of fleet/rail/architectural re-brand projects and managing internal processes related to labour and materials in line with project specifications.

DUTIES

Your responsibilities will include:

1. Working with the Head of Project Management and Project Managers to understand customer requirements.
2. Liaising with customers to manage objectives and ensure excellent service and delivery.
3. Collaborating with internal teams to develop solutions that enhance delivery and customer experience.
4. Handling complaints confidently and escalating issues as necessary.
5. Scoping installation requirements based on knowledge of materials and products.
6. Identifying cross-selling opportunities and forwarding them to the Sales team.
7. Supporting complex programmes of work.
8. Applying structured problem-solving techniques to identify, assess, and resolve issues.
9. Coordinating projects with regard to deliverables, budgets, and deadlines, and liaising with departments on discrepancies.

CANDIDATE REQUIREMENTS

• Self-motivated with a passion for excellent customer service.
• Organised and able to prioritise effectively.
• Strong verbal and written communication skills, capable of conveying technical information clearly.
• Ability to manage cross-departmental collaboration.
• Attention to detail and good record-keeping skills.
• Ability to work independently and as part of a team.
• Flexible, results-oriented, and proactive in sourcing information.
• Previous experience as a project coordinator.
• Experience in a branding environment is advantageous.
• Proficient in MS Office applications.
• Knowledge of Health and Safety standards.

BENEFITS

• Competitive salary and benefits package.
• Ongoing training and support.
• Hybrid working arrangements.
• Free onsite parking.
• Friendly working environment.
• Contributory pension scheme.
• Employee discount scheme with over 800 retailers.
• Free fruit and health initiatives.
• Generous leave plus volunteering days.
• Employee Assistance Scheme.
• Company social events.
• Cycle to work scheme.
• Free annual flu jabs and eye tests.

HOW TO APPLY

Submit your CV to our Recruitment Team for review. Successful applicants will be forwarded to our client. By applying, you consent to your details being shared for recruitment purposes.

JOB REF: AWDO-P13448

Full-Time, Permanent roles available in Stoke-on-Trent, Staffordshire, West Midlands. AWD online provides multi-job board advertising and CV sourcing services as an employment agency.

Visit us at http://www.awdo.co.uk