Project Coordinator / Project Manager - Translation.

ZipRecruiter; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading translation services company in Birmingham is seeking a Translation Project Coordinator/Project Manager to ensure excellent customer service and manage project operations. The ideal candidate will have a degree in Translation or relevant experience, alongside strong communication skills and a commitment to quality customer service. This role offers opportunities for career progression and professional development.

Benefits

Career progression opportunities

Company-supported training

Performance-related bonuses

Qualifications

• Degree in Translation or equivalent work experience as a Project Manager in LSP.

Responsibilities

• Provide excellent customer service to clients and subcontractors.
• Handle customer support and complaints.
• Manage and process customer orders.
• Source and manage subcontractors.
• Use in-house CRM software.
• Conduct videoconferencing sessions.
• Perform data entry and filing.
• Manage diaries.

Skills

Excellent organisation and timekeeping

Strong communication, both written and oral

Positive and friendly approach to customers

Commitment to delivering excellent customer services

Ability to work under time pressure and meet deadlines

Meticulous attention to detail

Education

Degree in Translation

Job description

Overview

Mission Translate is looking for Translation Project Coordinator / Project Manager to join our growing team during an exciting period for the company.

On offer are excellent career progression opportunities, company-supported training and qualification programmes, and performance-related bonuses.

If you have a degree in Translation or work experience as a Project Manager in LSP, you are the best fit for this role.

Responsibilities

• Providing excellent customer service to clients and subcontractors on the telephone on a daily basis
• Customer support and complaints handling
• Management and processing of customer orders
• Sourcing and management of subcontractors
• Using in-house CRM software
• Undertaking videoconferencing sessions
• Data entry
• Filing
• Diary management
• Excellent organisation and timekeeping
• Strong communication, both written and oral
• A positive and friendly approach to customers
• A commitment to delivering excellent customer services
• The ability to work under time pressure and meet deadlines
• Meticulous attention to detail

Qualifications / Required skills

• Excellent organisation and timekeeping
• Strong communication, both written and oral
• A positive and friendly approach to customers
• A commitment to delivering excellent customer services
• The ability to work under time pressure and meet deadlines
• Meticulous attention to detail