Project Coordinator / Project Manager - Language Translation.

Mission Connect; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A language services provider in Birmingham is seeking a Language Translation Project Coordinator / Project Manager. The ideal candidate will excel in customer service, possess strong organizational skills, and have a degree in Translation. You'll manage inquiries, oversee orders, and work with subcontractors in a dynamic environment. Competitive career progression and training opportunities await you.

Benefits

Career progression opportunities

Company-supported training

Performance-related bonuses

Responsibilities

• Provide excellent customer service to clients and subcontractors daily.
• Handle customer support and complaints.
• Manage and process customer orders.
• Source and manage subcontractors.
• Use in-house CRM software.
• Conduct videoconferencing sessions.
• Perform data entry.
• Organize and manage filing.
• Oversee diary management.

Skills

Excellent organisation and timekeeping

Strong communication (written and oral)

Positive and friendly approach to customers

Commitment to delivering excellent customer services

Ability to work under time pressure

Meticulous attention to detail

Education

Degree in Translation

Job description

Mission Translate is looking for Language Translation Project Coordinator / Project Manager to join our growing team during an exciting period for the company.

On offer are excellent career progression opportunities, company-supported training and qualification programmes, and performance-related bonuses.

If you have a degree in Translation or work experience as a Project Manager in LSP, you are the best fit for this role.

Responsibilities

• Providing excellent customer service to clients and subcontractors on the telephone on a daily basis
• Customer support and complaints handling
• Management and processing of customer orders
• Sourcing and management of subcontractors
• Using in-house CRM software
• Undertaking videoconferencing sessions
• Data entry
• Filing
• Diary management
• Excellent organisation and timekeeping
• Strong communication, both written and oral
• A positive and friendly approach to customers
• A commitment to delivering excellent customer services
• The ability to work under time pressure and meet deadlines
• Meticulous attention to detail

Required Skills/attributes

• Excellent organisation and timekeeping
• Strong communication, both written and oral
• A positive and friendly approach to customers
• A commitment to delivering excellent customer services
• The ability to work under time pressure and meet deadlines
• Meticulous attention to detail