Project Coordinator Arts and Education

Creative Scotland; City of Edinburgh; Hybrid; GBP 26,000; Full time

Job summary

An arts organization in Edinburgh is looking for a Project Coordinator to provide operational support for education and arts programmes. The role involves coordinating logistical support, managing complex customer complaints, and establishing effective relationships with stakeholders. Candidates must have the right to work in the UK. The position offers a full-time contract with a salary of £25,520 and benefits such as 32 days of annual leave.

Benefits

32 days annual leave

3 days volunteering leave

Career average defined benefit pension scheme

Qualifications

• Must have the legal right to work in the UK at the time of application.
• Ability to coordinate effective service delivery and logistical support.
• Experience in managing relationships and stakeholder management.

Responsibilities

• Coordinate effective, timely logistical support for service delivery.
• Provide feedback on operational issues and support improvement.
• Resolve complex customer operational complaints end-to-end.
• Develop working relationships for effective service delivery.

Job description

The Project Coordinator provides integral operational support to both the education and arts programmes; ensuring quality and compliance

Key Details:
Contract Type: Indefinite Contract
Location: Edinburgh
Contract Hours: Full time - 36 hours per week, Monday to Friday.
Salary: £25,520

Benefits for the UK include:

• 32 days annual leave, in addition to public holidays
• 3 days volunteering leave
• Career average defined benefit pension scheme

There is a requirement to work from the office three days per week, subject to discussion with the line manager.

You must have the legal right to work in the UK at the time of application. There is no relocation or sponsorship support.

Accountabilities/Responsibilities:

Product/programme/service delivery: Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high quality services to a range of customers

Receives instructions and requests from senior managers and/or customers (internal or external), and plans and organises given resources accordingly to ensure that work is carried out efficiently and effectively

Provides timely feedback on operational issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department

Customer Service:

Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required.

Relationship & Stakeholder Management:

Develops good working relationships with appropriate colleagues throughout the British Council to facilitate effective and efficient service delivery.

Supports senior colleagues in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image of the British Council is projected.

Establish and maintain effective working relationships with project partners, end user(s), suppliers and contractors, to facilitate the smooth running of the project and ensure ongoing alignment of interests.

The deadline is Monday 13 October 2025 at 00:00.