Project Coordinator

Bottomline Technologies; Theale; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading financial technology firm is seeking a Project Coordinator to enhance customer onboarding for its cloud solutions. This hybrid role located in Reading involves managing the onboarding process, ensuring quality delivery, and collaborating with internal teams and customers. Ideal candidates will possess strong customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Experience in a customer services environment.
• Ability to work in a fast-paced environment.
• Great verbal and written communication skills.

Responsibilities

• Manage customer onboarding experience to successful delivery.
• Provide technical expertise to deliver maximum value to the customer.
• Communicate with customers to define project objectives.

Skills

Problem-solving

Teamwork

Communication

Organizational skills

Customer service

Education

Professional or University experience in Customer Services

Tools

Salesforce

Job description

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers.

The Role
We are looking for a Project Coordinator to grow and win with us in Reading, UK! This role is Hybrid with a requirement of 3 days a week in our Theale office.

The Project Coordinator is responsible for the onboarding of customers onto Bottomline’s cloud solutions, ensuring it is completed effectively and within the customer’s timescales. This involves being the primary point and providing administration and logistical support throughout the onboarding.

The role requires adherence to best practices, ensuring high-quality delivery that aligns with established service standards. Effective communication is essential, as the Project Coordinator will collaborate with internal teams and external customers to deliver successful outcomes.

How you’ll Contribute:

• Manage customer onboarding experience to successful delivery
• Provide customers with information and support in preparation for their implementation
• Provide technical expertise to deliver maximum value to the customer
• Effective management of resources to ensure high levels of utilisation
• Update and maintain information on all company databases and systems
• Manage stakeholders’ expectations via phone, email, and project documentation
• Communicate with customers and define project objectives throughout the project timeline and life cycle
• Coordinate tasks and bookings to ensure activities are completed in line with the project schedule
• Track customer projects and logging changes and updates using Salesforce
• Manage and prioritise multiple workloads
• Interact with financial and technical project stakeholders from junior to executive level
• Confident running virtual meetings and calls

Customer Focus

• Provide a positive service that exceeds customer expectations
• Supporting the department to achieve exceptional levels of customer service
• Ensuring the effective use of resources
• Establishing common processes, and sharing best practices
• Ensuring that project issues are escalated in a timely manner
• Ensuring good levels of communication with other departments
• Establishing, monitoring and improving departmental processes
• Sharing lessons learnt within the team and department
• Supporting the rollout of new solutions
• Participating in peer review of tasks, challenging and reviewing best practices
• Taking ownership of a particular process, product or domain
• Actively participate in personal and team development initiatives, fostering growth and adaptability

Requirements

• Professional or University experience in a Customer Services environment
• Capable and comfortable working in a fast-paced environment
• Demonstrate a capacity for problem-solving and decision-making
• A team player but able to work on own initiative
• The ability to plan and prioritise own work
• Great verbal and written communication skills
• A responsible attitude
• Well organised
• Good people skills for building relationships with colleagues at all levels
• Calmness under pressure
• Open and honest

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.