Project Coordinator

Netteam tX Ltd; Newbury; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services company in Newbury is looking for a Project Coordinator to oversee service requests and manage project workflows. The ideal candidate will have extensive experience in project scheduling, coordination, and excellent communication skills. This full-time, permanent role offers competitive benefits and promotes a work-life balance with flexible home working options.

Benefits

Workplace Pension

Comprehensive training offered

Flexible work-from-home options

Fun work environment

Qualifications

• Experience in project scheduling and coordination within an IT environment.
• Ability to manage a high volume of concurrent projects.
• Prior experience engaging with external clients.

Responsibilities

• Manage service requests and PS work efficiently.
• Track and manage project budgets effectively.
• Coordinate project procurement and liaise with 3rd parties.

Skills

Project scheduling and coordination

Excellent communication

Customer service skills

Attention to detail

Multitasking

Education

Project management certification

Tools

Autotask

Job description

Overview

Job Title: Project Coordinator

Location: Newbury

Salary: Competitive

Job Type: Full Time, Permanent

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal growth. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

About the role

As a Project Coordinator, you will play a key role in ensuring the smooth coordination of all activities within our Professional Services (PS) function. You will be responsible for managing service requests and PS work, overseeing our calendars to optimise utilisation across both our PS and Field Engineering teams. Your role will ensure that the right engineers are in the right place at the right time, with the necessary equipment to deliver our customer solutions efficiently and effectively. By managing resources and schedules, you will directly contribute to maximising revenue and supporting the overall success of this business area.

Responsibilities

• Schedule incoming projects and assigning Engineers
• Arranging and attending internal Kick-off calls and planning meetings
• Create initial project work plans
• Communicate with clients about project progress and status updates
• Track and manage project budgets
• Coordinate required project procurement
• Monitor and act on daily and weekly project board governance
• Accurately document project progress, including updating Autotask workplans
• Liaise and coordinate with 3rd parties
• Contribute to Risk Management Reviews
• Plan project handover calls with internal teams and project closure calls with client
• Take meeting notes and document them for future reference
• Ensure that all documents, trackers, and related materials are kept up to date and stored appropriately in the correct drives
• Assist with any additional tasks or responsibilities as needed
• Maintain information security by complying with the company's Information Security Management System (ISMS) and all relevant policies

About you

Experience:

• Project scheduling and coordination experience is an absolute must, ideally within an IT environment
• Experience coordinating a high volume of concurrent projects
• Experience working with external clients
• Excellent communication and customer service skills
• High attention to detail
• Highly organised with the ability to multitask
• Previous experience within an MSP environment is desirable
• Autotask experience is desirable
• Project management certification would be advantageous

Personal Attributes:

• Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients.
• Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team.
• Feels that every day is a day of learning and knowledge.
• Harneses pressure to deliver results.
• Full UK driving license and use of own vehicle

Why join us?

• We make work life balance a normal, not a benefit
• Some flexibility to work from home
• A fun and productive place to work
• Workplace Pension
• Comprehensive inhouse and external training offered
• Great team of people to work alongside
• Competitive salary that reflects your skills and experience

Diversity and Inclusion

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other

In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Please click on the APPLY button to send your CV for this role

Candidates with experience of: Project Management Coordinator, Project Workflow Coordinator, Project Operations Assistant, Project Coordination Administrator, IT Project Support Coordinator, IT Project Scheduler may also be considered for this role