Project Coordinator

We are looking for a talented graduate or someone with relevant work experience to join our fast-growing and innovative eDiscovery Project Management team. The role involves providing day-to-day support to our project managers in the organization of communication and workstreams across the lifecycle of an eDiscovery matter. It is a dynamic role that allows you to make a significant contribution from day one and gain hands-on experience of how to manage the EDRM process for our clients. A Coordinator reports to the Director and manages communications and tasks for their teammates. We will provide a full onboarding process and continued technical and non-technical development opportunities throughout the role.

Essential Responsibilities:

Our Coordinators are responsible for:

• Intake of new incoming requests during your scheduled shift
• Valuable client communications including,
  • FLR within SLA window
  • For quick turn requests, one complete delivery email within SLA window
  • For more complex requests, a thoughtful FLR and follow up with a reasonable ETC window
  • All client communications are followed
• Creation tasks related to new requests
  • A CX task for every new request
  • Additional department tasks, as needed by request
• Proper handling/assignment of CX task based on
  • Task complexity,
  • Requested completion date,
  • Project specific escalation needs
• Execution of these repeatable tasks
  • Handling initial Relativity user creation/group assignment
  • Data intake tasks to EH
  • Data processing tasks to DS
  • Routine reporting needs (weekly baseline report/repeatable project specific reports)
• Submission of consistent daily time tracking
• Queue Management
  • Setting reasonable due dates for CX director prioritization efforts
  • Escalating high priority, deadline nearing tasks to leadership
  • Assigning out tasks not yet assigned
  • Monitoring for jobs stuck in Lineal organization (waiting status via other departments)
• Internal Communications
  • Creation of daily handoff reports/lists
  • Prioritize list of work to be handed off to next CX shift
  • Identify tasks that may require further escalation, route to escalation points
  • Identify open items that need subsequent email communications/updated ETC

Position Qualifications:

• 1+ years in an administrative role with history of supporting larges teams and at the executive level
• Demonstrated ability to work with and coordinate across teams
• Knowledge of eDiscovery managed review services is a plus
• Professional demeanor and strong communication skills, both written and oral
• Working knowledge of excel and experience with timekeeping software required