Project Coordinator

Southern Communications Ltd; Basingstoke; On-site; GBP 30,000 - 32,000; Full time

Job summary

A dynamic telecommunications company in Basingstoke seeks a Project Coordinator to improve customer experience and support project delivery. The ideal candidate will have strong problem-solving and communication skills, with an emphasis on organization. This role offers a competitive salary, comprehensive training, and a variety of benefits including paid holidays and wellness programs.

Benefits

21 days holiday (increasing with service)

Extra day off for your birthday

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Discounted retail vouchers

Reduced gym membership

Annual salary review

Employee referral bonus

Onsite canteen with free food

Responsibilities

• Ensure constant improvement of customer experience for clients.
• Coordinate internal and external resources, raising purchase orders.
• Maintain relationships with key partners for service unity.
• Update project details in the CRM for billing purposes.

Skills

Positive can-do attitude

Proven problem-solving attitude

Excellent communication skills

High level of attention to detail

Strong organisational skills

Ability to work independently and as part of a team

Job description

Project Coordinator

Location: Dummer, Basingstoke

Salary: £30,000 - £32,000

SCG is a dynamic and fast-paced telecommunications business with nearly 60 years’ experience with a reputation for excellent customer service and unrivalled career development.

Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry leading technical specialists.

You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client.

Key Responsibilities:

• To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge.
• Co-ordinate both internal and external resources along with raising purchase orders and organising materials to be sent to site.
• Maintain relationships with key partners to ensure we provide a unified service from supplier to client.
• Raise or add all aspects of the project to our CRM which also includes the engine that bills the customer monthly for the services provided.

Skills & Experience

• Positive can-do attitude
• Proven problem-solving attitude
• Excellent communication skills, both written and verbal
• High level of attention to detail
• Strong organisational skills
• Ability to work independently and as part of a team

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.