Project Controller and Operations Systems Co-ordinator

Web Recruit Ltd; Kenilworth; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading awarding body in Kenilworth seeks a Project Controller and Operations Systems Co-ordinator to provide essential support for operational systems and project delivery. Responsibilities include administering systems, helpdesk support, and project documentation. Candidates should have relevant administrative experience, strong communication skills, and proficiency in MS Project and Office suite. The role offers a salary of £28,000 - £32,000 with benefits including flexible working and career development.

Benefits

25 days’ annual leave, increasing with service

Defined contributory pension scheme

Professional development opportunities

Collaborative work environment

Employee assistance scheme

Free parking

Free drinks

Qualifications

• Experience of replicating issues and testing fixes.
• A full, valid driving licence and access to your own vehicle.

Responsibilities

• Provide vital support for operational systems and project delivery.
• Deliver training through webinars, drop-ins, guides and e-learning.
• Test and manage system enhancements and fixes.

Skills

Administrative experience in a technical or governance role

Experience of liaising with third-party suppliers

Experience of managing a software/systems helpdesk

Experience in supporting projects

Good administrative and organisational skills

Excellent oral and written communication skills

Strong relationship building and interpersonal skills

Education

Good secondary level of education

Tools

MS Project

MS Office (Word, Excel and PowerPoint)

Job description

Overview

Project Controller and Operations Systems Co-ordinator – Kenilworth, Warwickshire (with hybrid working).

Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions.

Role

As a Project Controller and Operations Systems Co-ordinator, you will provide vital support that underpins both our operational systems and project delivery. There is a split of 70% systems support and 30% project work. You’ll provide administration support for operations systems management, ensuring all technology and systems work efficiently and effectively to enable the business to deliver excellent service to our customers. You will also provide administrative and super user support on all operating systems, support for staff to complete required project documentation and reporting templates, and help compile monthly project reporting. Working alongside project managers, you’ll help to create realistic schedules and manage the governance of the project to ensure goals and deadlines are met. Additionally, you will:

• Provide helpdesk support, resolving issues and liaising with suppliers
• Deliver training through webinars, drop-ins, guides and e-learning
• Maintain data confidentiality and integrity in line with ISO9001 and GDPR
• Test and manage system enhancements and fixes
• Act as the main contact for project management processes and governance

Responsibilities

From day one, you’ll be at the heart of our success, using your expertise to empower our people and deliver the outstanding service our customers deserve. This role will offer plenty of variety, challenging and rewarding you while stretching your skills and accelerating your career growth.

About You / Qualifications

• Administrative experience in a technical or governance role
• Experience of liaising with third-party suppliers
• Experience of managing a software/systems helpdesk
• Experience of replicating issues and testing fixes
• Experience in supporting projects
• Experience using MS Project and MS Office (Word, Excel and PowerPoint)
• Excellent oral and written communication skills
• Strong relationship building and interpersonal skills
• Good administrative and organisational skills
• Good secondary level of education
• A full, valid driving licence and access to your own vehicle (due to our location)

Benefits

• Salary of £28,000 - £32,000 per annum, depending on experience
• 25 days’ annual leave, increasing with service
• Flexible and Hybrid working arrangements
• Defined contributory pension scheme or pension auto-enrolment scheme
• Professional development and career growth opportunities
• Collaborative and friendly work environment
• Employee assistance scheme
• Hapi – employee benefits and wellbeing platform
• Medical cash plans
• Enhanced maternity and adoption pay
• Rewards for length of service
• Health and wellbeing events and initiatives
• Free voluntary day
• Employee rewards
• Free parking
• Free drinks

Additional information

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other organisations may call this role Operations Support Co-ordinator, Project Support Officer, Helpdesk Administrator, Helpdesk Technician, 1st Line Support Technician, Systems Administrator, or Project Administrator.

Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to join us as a Project Controller and Operations Systems Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We look forward to working with you!