Project & Commercial Operations Manager [PMS, Hospitality]

Planet; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Join an exciting tech-driven company transforming hospitality technology. As a Project & Commercial Operations Manager, you'll lead critical projects, enhance operational efficiency, and drive commercial success. With a hybrid work model, this role offers significant growth potential, collaboration across teams, and opportunities to influence key business decisions.

Benefits

Career progression opportunities

Collaborative team culture

Hybrid work model

Exposure to strategic decision-making

Qualifications

• 5+ years of experience in project management, ideally in B2B SaaS.
• Proven ability to design and implement scalable operational frameworks.
• Strong communication skills and the ability to influence across levels.

Responsibilities

• Lead and coordinate cross-functional projects, ensuring on-time and on-budget delivery.
• Design and implement commercial operations processes.
• Build and document scalable operational processes and best practices.

Skills

Project Management

Organizational Skills

Analytical Skills

Communication

Collaboration

Tools

Asana

Jira

Monday.com

Salesforce

HubSpot

Job description

About Us

Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.

With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.

Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.

Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.

Role Overview:

We're seeking a highly structured and organized individual to join our team as a Project & Commercial Operations Manager [PMS, Hospitality] .This role sits at the intersection of project management, programme oversight, and commercial operations. You’ll be instrumental in establishing foundational processes, ensuring cross-functional alignment, and enabling scalability across our business operations.

Initially an individual contributor (IC) role, this is a high-impact position with significant room for growth into a leadership role as the team expands.

What you will do:

Project & Programme Management

• Lead and coordinate cross-functional projects, ensuring on-time and on-budget delivery

• Define and maintain project documentation, timelines, and governance processes

• Track milestones, dependencies, and risks, implementing mitigation strategies as needed

• Serve as the point of contact for programme reporting and stakeholder communication

Commercial Operations

• Design and implement commercial operations processes (e.g., deal desk, pricing workflows, contract lifecycle, pipeline hygiene)

• Partner with Sales, Finance, and Product to improve visibility and efficiency across the customer lifecycle

• Establish reporting and analytics to support data-driven decision-making and performance monitoring

• Ensure operational readiness for go-to-market initiatives and product launches

Foundational Scalability

• Build and document scalable operational processes and best practices

• Select and implement tools or platforms that support project and commercial workflows

• Identify gaps and continuously improve operational efficiency and team productivity

• Contribute to change management and training as new systems/processes are introduced

Who you are:

• 5+ years of experience in project management, program management, or commercial operations, ideally in a B2B SaaS or tech-driven environment

• Proven ability to design and implement scalable operational frameworks

• Strong organizational skills with exceptional attention to detail and follow-through

• Experience with project management tools (e.g., Asana, Jira, Monday.com) and CRM/CPQ systems (e.g., Salesforce, HubSpot)

• Analytical mindset with a bias toward data-driven decision-making

• Comfortable working independently and cross-functionally in a fast-paced, ambiguous environment

• Strong communication skills and the ability to influence across levels and functions

Nice to Have

• Experience in the hospitality or travel technology sectors

• Familiarity with RevOps or BizOps models

• PMP, PRINCE2, or other relevant certifications

What You’ll Get

• A chance to shape the foundations of a high-growth tech business

• Exposure to strategic decision-making and cross-functional leadership

• Opportunities for career progression into team leadership or operational executive roles

• A collaborative and supportive team culture

Why Planet :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.