Project & Commercial Operations Manager [PMS, Hospitality]

Planet payment; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in hospitality technology seeks a Project & Commercial Operations Manager in London. This role focuses on project management and commercial operations, requiring strong organizational and analytical skills with a preference for candidates from a tech-driven environment. Join a diverse team working in a hybrid model, offering career growth and the chance to impact a high-growth business.

Benefits

Opportunities for career progression

Collaborative team culture

Hybrid work model

Qualifications

• Experience in B2B SaaS or tech-driven environment is ideal.
• Proven ability to design scalable operational frameworks.
• PMP, PRINCE2, or relevant certifications are beneficial.

Responsibilities

• Lead cross-functional projects to ensure on-budget delivery.
• Design commercial operations processes for efficiency.
• Build scalable operational processes and best practices.

Skills

Project management

Organizational skills

Data-driven decision-making

Communication skills

Analytical mindset

Education

5+ years in project management or commercial operations

Tools

Asana

Jira

Salesforce

HubSpot

Job description

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Project & Commercial Operations Manager [PMS, Hospitality], London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ccb6d8d35a37

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

About Us

Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.

With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.

Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.

Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.

Role Overview:

We'reseeking a highly structured and organized individual to join our team as a Project & Commercial Operations Manager [PMS, Hospitality] .This role sits at the intersection of project management, programme oversight, and commercial operations. You’ll be instrumental in establishing foundational processes, ensuring cross-functional alignment, and enabling scalability across our business operations.

Initially an individual contributor (IC) role, this is a high-impact position with significant room for growth into a leadership role as the team expands.

What you will do:

Lead and coordinate cross-functional projects, ensuring on-time and on-budget delivery

Define and maintain project documentation, timelines, and governance processes

Track milestones, dependencies, and risks, implementing mitigation strategies as needed

Serve as the point of contact for programme reporting and stakeholder communication

Commercial Operations

Design and implement commercial operations processes (e.g., deal desk, pricing workflows, contract lifecycle, pipeline hygiene)

Partner with Sales, Finance, and Product to improve visibility and efficiency across the customer lifecycle

Establish reporting and analytics to support data-driven decision-making and performance monitoring

Ensure operational readiness for go-to-market initiatives and product launches

Foundational Scalability

Build and document scalable operational processes and best practices

Select and implement tools or platforms that support project and commercial workflows

Identify gaps and continuously improve operational efficiency and team productivity

Contribute to change management and training as new systems/processes are introduced

Who you are:

5+ years of experience in project management, program management, or commercial operations, ideally in a B2B SaaS or tech-driven environment

Proven ability to design and implement scalable operational frameworks

Strong organizational skills with exceptional attention to detail and follow-through

Experience with project management tools (e.g., Asana, Jira, Monday.com) and CRM/CPQ systems (e.g., Salesforce, HubSpot)

Analytical mindset with a bias toward data-driven decision-making

Comfortable working independently and cross-functionally in a fast-paced, ambiguous environment

Strong communication skills and the ability to influence across levels and functions

Nice to Have

Experience in the hospitality or travel technology sectors

Familiarity with RevOps or BizOps models

PMP, PRINCE2, or other relevant certifications

What You’ll Get

A chance to shape the foundations of a high-growth tech business

Exposure to strategic decision-making and cross-functional leadership

Opportunities for career progression into team leadership or operational executive roles

A collaborative and supportive team culture

Why Planet :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.