Project Co-ordinator - Member & Client Experience

TN United Kingdom; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Project Coordinator to enhance client and member experiences within their dynamic administration team. This role involves delivering high-quality support for various projects, organizing meetings, and maintaining project documentation. The ideal candidate will possess strong organizational and communication skills, with a proactive problem-solving attitude. This company offers a collaborative work environment, hybrid working options, and a commitment to professional development, making it an exciting opportunity for those looking to advance their careers in project management.

Benefits

Flexible employee benefits

Mental health and wellbeing assistance

Professional development opportunities

Regular social activities

Three days paid volunteering leave

Birthday leave

Qualifications

• Experience working in a project role with a strong desire to pursue a career as a project professional.
• Confident in facilitating meetings with senior stakeholders and clients.

Responsibilities

• Support Project Managers to deliver projects and organize project meetings.
• Track project budget spends and support client billing processes.

Skills

Project Management

Time Management

Organizational Skills

Communication Skills

Problem-Solving

Education

Experience in Project Role

Tools

Microsoft Office

MS Project

Job description

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Project Co-ordinator - Member & Client Experience, Birmingham

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Client:

Hymans Robertson

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3f430d6ee5a6

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Vacancy

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as a Project Coordinator, within our Third Party Administrationteam in our Birmingham, Edinburgh or Glasgow Office.

What will your role look like?

You will deliver high quality support in the delivery of a range of Client and Member Experience projects within our Third Party Administration business unit.

Though this is a varied role, your key tasks will include:

• Support Project Managers to successfully deliver projects.
• Plan and organise and lead project meetings, including the production and sharing of meeting agendas, supporting papers, minutes and updating the tasks board.
• Create and update internal Teams sites and client SharePoint sites/files; ensuring accurate version control procedures are maintained.
• Track and report on project budget spends and support the client billing process.
• Monitor and maintain project documentation to ensure this provides an accurate picture of progress at any point in timeand facilitates regular reporting.
• With guidance, create and develop project plans and other key project control documentation, based on agreed deliverables and timescales.
• Manage RAID logs.
• Ensure project tasks are progressed/completedwithin pre-agreed timescales.
• Travel to client meetings and other Hymans Robertson offices, should this be required.

To enjoy and succeed in this role, you will have:

• Experience working in a project role coupled with a strong desire to pursue a career as a project professional.
• Confident and experienced in facilitating meetings with senior stakeholders and clients.
• Strong time management, organisational and prioritisation skills to successfully meet deadlines and manage workloads.
• Proficient in Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint. MS Project experience would be an advantage but is not essential.
• An excellent communicator who works in a partnering and collaborative way and experienced in liaising directly with senior stakeholders / clients/ third parties.
• A problem-solver with a strong can-do attitude and a hands-on approach
• Able to remain calm and continue to deliver under pressure.
• Works flexibly in a fast-moving environment.

It would be advantageous for candidates to have previous pensions knowledge but this is not essential for the role.

A more detailed list of requirements for this position is available within the role profile – which is available on request.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.