Project Co-ordinator

Bottomline; Reading; On-site; USD 30,000 - 50,000; Full time

Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Project Coordinator – Service Delivery

DEPARTMENT: Service Delivery

LOCATION: Theale, Reading

REPORTING TO: Project Office Team Leader / Head of Service Delivery

Job Summary

A Project Coordinator is a Customer's primary point of contact, responsible for providing administration and logistical support. Responsible for delivering all Customer orders in line with time, cost, and quality guidelines, with the objective of reaching set financial targets.

Job Responsibilities

1. Management of Customer orders from receipt to successful delivery.
2. This is a hybrid role requiring 3 days' attendance in our office in Theale.
3. Provide Customers with information and support in preparation for their implementation.
4. Provide domain and technical expertise to deliver maximum value to the Customer.
5. Effective management of resources to ensure high levels of utilization.
6. Update and maintain information on all company databases and systems, including billing, expenses, resource bookings, and full project history.

Delight Our Customers By

1. Providing a positive service that exceeds Customer expectations.
2. Supporting the department to achieve exceptional levels of Customer service by ensuring that processes and controls are maintained.

Work Together By

1. Ensuring the effective use of resources.
2. Establishing common processes, and sharing best practices.
3. Ensuring that project issues are escalated in a timely manner.
4. Ensuring good levels of communication with other departments.

Innovating By

1. Establishing, monitoring, and improving departmental processes. Striving to standardize and introduce economies of repetition.
2. Sharing lessons learned within the team and department.
3. Supporting the rollout of new solutions.

Constantly Improving By

1. Participating in peer review of tasks, challenging and reviewing best practices.
2. Taking ownership of a particular process, product, or domain. Becoming a Subject Matter Expert.
3. Continuing to challenge personal ability throughout the role.

Skills, Knowledge And Experience Required

1. Experience in a Customer Services environment.
2. Capable and comfortable working in a fast-paced environment.
3. Demonstrate a capacity for problem solving and decision making.
4. A team player but able to work on own initiative.
5. The ability to plan and prioritize own work.
6. Great verbal and written communication skills.
7. A responsible attitude. Professional and positive.
8. Well organized.
9. Energetic.
10. Good 'people skills' for building relationships with colleagues at all levels.
11. Calmness under pressure.
12. Open and honest.
13. Good commercial awareness.

DATE: August 2016

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.