Project Co-ordinator

Hometree; North East; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading renewable energy firm in North Shields is seeking a Project Co-ordinator to manage the full lifecycle of renewable energy projects. The role involves coordinating installations and maintaining client relationships. Ideal candidates have experience in sales and customer service, excellent communication skills, and familiarity with project management tools. This is a full-time, office-based position offering a salary of £26,000 – £30,000 per annum. Join us to support sustainable homeownership!

Benefits

25 days annual leave plus bank holidays

Company pension

0% Tools Loans

Quarterly staff events

Electric Vehicle Salary Sacrifice Scheme

Qualifications

• Sales and customer service experience is preferred.
• Excellent written and verbal communication skills are essential.
• Proficiency in Microsoft Office, especially Outlook and Excel.
• Strong time management and attention to detail are required.
• Ability to solve problems and perform numerical analysis.
• Team player with self-starting initiative.
• Quick learner with a desire for new knowledge.

Responsibilities

• Coordinate installation projects for heat pumps, solar PV, and battery systems.
• Maintain regular contact with clients throughout the project lifecycle.
• Maintain accurate job records, attachments, and delivery schedules.
• Handle incoming fault calls and coordinate reactive maintenance visits.
• Schedule engineers and confirm resource availability.

Skills

Sales & Customer Service

Communication

Microsoft Office

Time Management

Problem-Solving

Teamwork

Learning

Tools

simPRO

Microsoft Excel

Job description

Salary: £26,000 – £30,000 per annum depending on experience

Role type: Permanent

Location: Office-Based role, North Shields Office

Reporting to: Installations Manager, Geowarmth

Geowarmth are award-winning experts in the installation of carbon neutral home heating and energy solutions. From heat pumps and solar panels to underfloor heating and EV charging points, we have over 20 years of experience delivering practical solutions. With a highly skilled and experienced team, we have been trusted to work on delicate and complex projects at numerous World Heritage Sites.

In 2024, we became part of Hometree Group, a leading UK residential home energy services company, paving the way for a brighter future in the home. By joining Hometree’s mission to help millions of homeowners look after their homes and transition to low-carbon living, in addition to installation we now also provide comprehensive servicing, financing and maintenance to make it easier to look after your home and ensure a greener future.

Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership.

Key Achievements

• £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs
• 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen).
• 100k Homes Covered - We cover over one hundred thousand homes across the UK
• 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time

The Role

As Project Co-ordinator, you’ll be the operational hub for our renewable energy installations and service operations. You’ll manage the full lifecycle of heat pump, solar PV, and battery projects—from sales handover to commissioning and client handover—while also coordinating reactive fault calls, maintenance visits, and annual servicing schedules.

This role demands a sharp mind and a steady hand. You’ll be juggling multiple projects, deadlines, and stakeholders—often all at once. If you thrive on spinning plates and turning chaos into clarity, this is your stage. You’re the list-maker extraordinaire, the calm in the storm, and the person everyone turns to when things need to get done right, and fast.

Responsibilities

Project Lifecycle Management

• Coordinate installation projects for heat pumps, solar PV, and battery systems
• Review new jobs post-sales handover using simPRO and internal scripts
• Confirm site readiness, delivery timelines, and installation phases
• Schedule all elements of installation works including drilling, groundworks, electrical works, scaffolding and commissioning – over several visits if required
• Liaise with suppliers to order heat pumps, solar panels, inverters, batteries, cylinders, and controls
• Track project progress and update internal systems with planned and confirmed views
• Prepare handover documentation and servicing setup

Client & Stakeholder Communication

• Send welcome emails and call clients within 72 business hours of job allocation
• Maintain regular contact throughout the project lifecycle
• Provide updates, manage expectations, and resolve queries
• Summarise client calls with follow-up emails and cc internal records
• Remind clients of site readiness requirements and installation milestones

Administration & Reporting

• Maintain accurate job records, attachments, and delivery schedules
• Invoice clients at relevant stages (deposit, delivery, completion)
• Register warranties, building control, and insurance post-installation
• Generate weekly/monthly reports on project delivery and profitability
• Process BUS applications and redemptions

Engineer & Operations Support

• Schedule engineers and confirm resource availability
• Conduct PPE, van, and equipment checks
• Support training coordination and job readiness
• Flag technical queries to Senior Engineers or Sales team
• Assist with stock management, missing items, and reorders

Reactive Maintenance & Servicing

• Handle incoming fault calls and schedule reactive maintenance visits
• Coordinate engineer availability for urgent repairs and diagnostics
• Maintain service logs and ensure timely resolution of issues
• Schedule and manage annual service appointments for installed systems
• Communicate service reminders and follow-up with clients

What we’re looking for:

• Sales & Customer Service: Sales, negotiation, customer service experience – some of our best people had never seen a heat pump before they came to work for us.
• Communication: Excellent written and verbal communication – you’ll be using the phone a lot
• Microsoft Office: Proficient in Microsoft Office specifically Outlook and Basic Excel
• Time Management: Time management and attention to detail
• Problem-Solving: Problem-solving and numeracy skills
• Teamwork: Team player with self-starting initiative
• Learning: Quick learner with thirst for new knowledge

Extra Credit:

• Project Management Tools: Familiarity with simPRO or similar project management tools
• Renewables & Technical Knowledge: Experience in the renewables or construction sector and/or technical understanding of heat pump, solar PV, and battery systems – but fear not, training will be given!

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Skills-Based Interview: Engage in a detailed discussion about your past experiences with our General Manager and Installation Manager (1 hr)
• Final Interview: A final interview with our Managing Director, Project Coordinator and Administrator (30mins)

Perks of the job

• 25 days annual leave (plus bank holidays) plus one day of Birthday leave
• Company pension
• 0% Tools Loans
• Quarterly staff events
• Electric Vehicle Salary Sacrifice Scheme

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls.

We operate across three dynamic divisions:

• Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.
• Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.
• Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

FCA Code of Conduct

At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA).

Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day.