Project Case Handler

M Group Services; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading infrastructure services provider is seeking a Project Case Handler to manage customer side leakage within the Thames Water Metering contract. Responsibilities include monitoring and reporting on leaks, managing customer complaints, and utilizing Salesforce for job management. The ideal candidate will have experience in the water industry and customer side leakage management, with proficiency in Microsoft Office and Salesforce. The role offers competitive benefits, including matched pension and health plans.

Benefits

Matched pension scheme

Online GP service

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work scheme

Discretionary bonus scheme

Health Care Cash Plan

25 days annual leave plus bank holidays

Qualifications

• Experience in water industry-related roles.
• Familiarity with customer side leakage management.
• Proficient in Microsoft Office applications.
• Experience using Salesforce for case management.

Responsibilities

• Monitor and report on leakage issues.
• Manage customer complaints and claims effectively.
• Use Meter Reading System for monitoring leakage flows.
• Case manage problems until resolution.

Skills

Water Industry Experience

Customer Side Leakage Experience

Microsoft Office & Team Experience

Salesforce Experience

Job description

About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
As our Project Case Handler you'll be working on our Thames Water Metering contract in London & Thames Valley.
You'll be part of our Customer Side Leakage Team who are responsible for Monitoring, Reporting and Repairing Leaks.
The Thames Water Metering contract covers London & Thames Valley areas. On the Smart Customer Side Leakage contract, we use Smart Meters to identify leakage within customer's supply pipes and attempt to locate and repair where possible.
You'll be responsible for constant reporting on the current WIP. Case manage problem job until resolution. You'll be responsible for the constant use of our Meter Reading System to monitor leakage flows.
You'll create jobs for newly found leaks, manage customer complaints and claims and update & close jobs via Salesforce. You'll monitor and reply to emails from our client and other departments with M Group Water.
What you’ll bring

- Water Industry Experience
- Customer Side Leakage Experience
- Microsoft Office & Team Experience
- Salesforce Experience

What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

- Matched pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme

In addition, this role offers;

- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
- Personal Accident Cover

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW

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