Project Assistant

Riverside Group; Camden Town; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holidays

Job summary

Riverside Group in London, Camden, is seeking a Project Assistant to join our permanent, full-time team. The role offers a 37.5-hour week with a salary of £28,860 per annum. Based at Camden Young People in Camden, London, the position focuses on supporting residents in a dedicated housing service.

You will help run day-to-day operations, ensuring safety and wellbeing, and support customers with a range of needs while logging incidents and preparing rooms for new arrivals.

Qualifications

• Experience of working with people in a customer facing environment.
• Understanding of supporting vulnerable people and possibly lived experience of homelessness or addiction.
• Basic administrative and IT skills and attention to detail to maintain records and in-house systems.

Responsibilities

• Plan and deliver personalised support and move-on plans.
• Assist with risk reviews and risk management processes.
• Encourage customers to achieve outcomes and life skills.
• Support day-to-day tenancy matters and contact with services.
• Signpost to external support services and resources.
• Support financial independence and budgeting for customers.

Skills

Customer facing

Vulnerable people awareness

Administrative and IT skills

Job description

Job Title: Project Assistant

Contract Type: Permanent

Salary: £28,860 per annum

Working Hours: Full time 37.5 hours per week

Working Pattern: On a shift rota 5 days out of 7

Location: Camden Young People, Camden, London

The difference you will make as a Support Assistant

You will be key in the day-to-day running of one of our supported housing services. We don't run care homes, so there's no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises.

You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

About you

• Experience of working with people in a customer facing environment.
• An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

Support customers

• Assisting in the planning and delivery of a range of personalised support and move-on plans.
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
• Inspiring and motivating customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
• Signposting customers to appropriate external support services, such as food banks and other community resources.
• Supporting customers to be 'tenancy ready', enabling successful move on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self-management of their medication by following Riverside's medication procedure.
• Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform.
• Assisting in the promotion of customer involvement and consultation.
• Assisting with the delivery of a range of group work sessions.

Deliver a support service

Support the delivery of the refer