Project and Services Coordinator

JR United Kingdom; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the telecom sector is seeking a Project and Services Coordinator based in Gloucester. This role involves coordinating installation projects and ensuring efficient delivery by collaborating with Sales, Engineering, and Accounts teams, offering an opportunity to enhance customer service and maintain high standards.

Benefits

21 days holiday, increasing with service

Qualifications

• Previous telecoms experience is desirable.
• Effective knowledge of applications used in the role.
• Willingness to adopt new systems and services.

Responsibilities

• Coordinate Voice, IT, and Data projects.
• Attend weekly Project meetings and track milestones.
• Document billing information for accurate project closure.

Skills

Communication

Attention to detail

Flexibility

Tools

Excel

Job description

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Project and Services Coordinator, gloucester

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Client:

SCG Midlands (formerly MPS)

Location:

gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Project and Services Coordinator

We’re looking for a Project and Services Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. You will be working with the Sales, Engineering and Accounts team to ensure efficient delivery of the Sales Order Process.

Responsibilities:

• Coordination of Voice, IT and Data projects within SCG Midlands. Adhering to the Project Scope, deliverables, and timelines.
• Attend weekly Project meetings to discuss ongoing Projects, deliverables, risks and technical requirements.
• Coordinate with internal resources and third parties/suppliers to achieve the project deliverables.
• Ongoing training within the team to ensure all systems and processes are followed and understood.
• Placement of connectivity orders with relevant ISP’s.
• Cessations of redundant circuits/services.
• Track Project milestones while proactively identifying any risks or potential issues.
• Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed.
• Provide regular Project updates to the customer to ensure a high level of customer service is provided.

Skills & Experience:

• Previous telecoms experience is desirable but not essential.
• Knowledge of agreed processes and practices to carry out work in a fast-paced environment.
• Accuracy, flexibility and attention to detail in managing each project task.
• Effective knowledge and understanding of the applications and systems used in the role. Applications include Excel and portal-based ordering systems.
• Willingness to adopt new systems, services and processes in line with the evolving needs of the business.
• Excellent communication skills required in liaising with colleagues and customers.
• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years