Project and Change Lead

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 125,000 - 150,000; Full time

Job summary

A public service ombudsman in Manchester is seeking a proactive individual to provide management support during a significant change program. The successful candidate will use their organizational skills to assist in the delivery of key change activities, collaborate with project managers, and maintain essential documentation. This role offers an opportunity to contribute to impactful changes in public service operations.

Qualifications

• Strong organizational skills to manage change activities.
• Experience in operational casework.

Responsibilities

• Provide management support for change implementation.
• Collaborate with project managers and leads on change delivery.
• Maintain documentation related to change processes.

Job description

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.

About the role

The organisation is undergoing a significant change programme. Through the Operations directorate at PHSO, you will provide proactive and flexible management support to enable smooth implementation of change.

You will use your organisational skills and knowledge of operational casework to manage the delivery of key change activities in Operations. Supporting the Assistant Director, Policy & Service Quality, you will help manage this change and collaborate with project managers, SROs, and work package leads to develop and deliver change and project plans. You will also maintain key documentation and templates related to major change delivery.

How to apply

Please submit your CV and supporting statement by 10am on 28th May. Interviews will be held during the week commencing 3rd June, with a view to starting in the role on 8th July.

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