Project Administrator

Hestia; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job description

We are Twining-Hestia. We make a difference. Through tailored support, we empower people to gain, sustain, and thrive in work - unlocking confidence, stability and a brighter future. We understand the impact of living with challenging mental health, and since 1995 our unwavering mission has always been to support people on their recovery journey through positive employment. Every year we help thousands of Londoners with mental health challenges to find fulfilling work, regain confidence, and take the next step in their careers and beyond.

The service you will work in…. Twining-Hestia supports people across London with mental health challenges to find and sustain work. We are now looking to recruit a Project Administrator to join our dynamic team in Camden. You will provide an employment support service to help people with mental health conditions gain and sustain paid employment.

In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working environment to support our own employee's wellbeing. We are strongly committed to equality of opportunity in employment and oppose all forms of unlawful or unfair discrimination.

A day in this role looks like….

As a Project Administrator at Twining-Hestia, you will play a crucial role in our Employment Service team. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are:

1. Take detailed minutes at team and programme-related meetings, distribute them to relevant stakeholders, and maintain organized filing systems for all documentation.
2. Handle general administrative duties, including correspondence, scheduling, and providing ongoing support to staff with system-related queries.
3. Maintain and update clinical systems and the CRM database with accurate client information, ensuring all interactions and outcomes are properly recorded.
4. Monitor data quality, perform regular audits, and flag inconsistencies to ensure accuracy.
5. Generate regular statistical reports from both Clinical and CRM systems, assist with audit preparation by ensuring documentation is complete and accessible, and track and document programme outcomes as required.
6. Provide training to new staff on Clinical and CRM systems, troubleshoot basic system issues, and contribute to the development of a service that supports minority and disadvantaged communities while adhering to organizational policies and procedures.

Why Twining-Hestia?

Joining Twining-Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

What do I need to bring?

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

1. Proven experience working with NHS and CRM systems, with a strong attention to detail and accuracy.
2. Excellent computer skills, including proficiency with databases and Microsoft packages.
3. Strong written and verbal communication skills, with experience in effective diary management, prioritising tasks, and meeting tight deadlines in an outcome-driven environment.
4. Knowledge and commitment to relevant policies, procedures, and standards such as Health & Safety, Confidentiality (Data Protection), Equality & Diversity, and Employment Law, including the Equality Act 2010.
5. Positive, professional, and self-motivated, with a dynamic personality and confidence in engaging with a variety of stakeholders to promote services.
6. Committed to equality of opportunity and diversity.
7. Experience in mental health settings, IPS, or employment and disability services, and the ability to take and prepare meeting minutes.
8. Proactive in self-development and managing personal health and wellbeing.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Twining-Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Twining-Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Twining-Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.