Project Administrator

Salix; Manchester; On-site; GBP 29,000; Full time

Job summary

A public sector support organization is seeking a Client Support Officer to assist in delivering decarbonisation projects across the UK. The role involves building strong client relationships, ensuring project compliance, and effectively managing project-related data. The ideal candidate requires exceptional communication skills and attention to detail. This position offers a hybrid working model based in Manchester, alongside competitive benefits including 28 days annual leave and a contributory pension scheme.

Benefits

28 days annual leave

Contributory pension scheme

Cycle-to-work scheme

Public transport support

Employee Assistance Program

Supported training and development budget

Qualifications

• Strong ability to cultivate client relationships through site visits.
• Proficient in managing and analyzing project data.
• Experience in drafting letters and legal documentation.

Responsibilities

• Support and monitor public sector decarbonisation projects.
• Ensure compliance with funding requirements.
• Engage in team collaborations and charity initiatives.

Skills

Customer relationship management

Data analysis and reporting

Communication

Project management

Attention to detail

Job description

Overview

12 Month Fixed Term Contract

£28,573

Hybrid - Manchester 1 day per week

As a Client Support Officer, you will be responsible for supporting and monitoring the delivery of UK public sector decarbonisation projects, which are funded through grants and loan programmes by BEIS, Scottish and Welsh Governments. You will be part of one of Salix’s programme delivery teams, which are managed by a programme coordinator and a programme manager.

Your responsibilities will ensure that projects comply with Salix’s funding requirements as well as building strong client relationships, and being their first port of call for any queries. You will support the delivery of around 20 projects with a combined value of £50m. You will also be an active member of the Delivery Team and attend team wide meetings as well as have the opportunity to be involved in projects that support the development of our processes and systems and making the company an even better place to work.

Key Responsibilities

• Cultivate strong customer relationships with Salix clients, enhancing connections through meaningful site visits.
• Ensure the integrity of client project data by leveraging client relationship management systems.
• Analyse and manage data to empower insightful reporting to our board and funders.
• Take charge of your day-to-day tasks in a fast-paced, energetic environment.
• Manage payment processing and cash flow forecasting with precision.
• Create impactful letters and diligently draft and check legal documentation.
• Build reports and presentations that highlight your individual project contributions.
• Handle internal and client queries with exceptional responsiveness and care.
• Worth with the Communications and PR team by sharing your insights through presentations and helping prepare materials that showcase Salix's great work at events, conferences, and webinars.
• Engage in broader organisational activities, cross-team collaborations, and charity initiatives that inspire change.
• Champion health and safety standards for yourself and your team, fostering a culture of well-being and support.

What We Offer

• 28 days annual leave.
• Contributory pension scheme.
• Cycle-to-work scheme.
• Public transport support.
• Access to an Employee Assistance Program.
• Supported training and development budget.

Equal Opportunity

Salix encourages applications from people of all backgrounds and are committed to creating a diverse and inclusive organisation where different perspectives are valued. To monitor our processes, all applicants are asked to complete a diversity and equality form via the link provided here:

https://forms.office.com/e/Mc9F0G4uLT