Project Admin Officer (Band 4) - Digital Workforce - NHS Wales Shared Services Partnership

NWSSP Legal & Risk Services; Cardiff; Remote; GBP 27,000 - 31,000; Full time

Job summary

A leading NHS organization in Cardiff is seeking an Administrative Support Officer to join their Digital Workforce Productivity Solutions team. You will provide essential administrative support, coordinate projects, and communicate with stakeholders. Candidates should have strong MS Office skills and experience in an administrative role. This position offers a competitive salary and a commitment to inclusive practices.

Qualifications

• Demonstrable experience in an administrative role.
• Experience of project support work - project management documentation.
• Effective communication with colleagues and stakeholders.

Responsibilities

• Providing high-quality administrative support to various programme and project groups.
• Coordinating high-profile meetings and developing documentation.
• Managing a diverse workload while maintaining professionalism.

Skills

Organisational skills

Effective communication

Education

HNC in business administration or demonstrable experience

Business Improvement Technique Qualification

Tools

MS Office Suite

Job description

Site: NHS Wales Shared Services Partnership HQ, Town: Cardiff, Salary: £27,898 - £30,615 per annum, Salary period: Yearly, Closing: 14/10/2025 23:59

If you are looking to join NWSSP, please see the additional information below that may be of interest to you:

Our Benefits video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP: https://youtu.be/zX3x046SDhg

The Tops Tips – Be Yourself video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English

Job overview

The post holder will work as part of the Digital and Workforce Productivity Solutions (DWPS) team to support the number of programmes and projects, working with partners to improve outcomes and the design of process and technical solutions, with the aim of addressing improved service delivery, performance and transformation for NWSSP and wider NHS in Wales.

The post holder, working with the Digital Workforce Project Manager, will support the maintenance and oversight of the various programme and project groups and subgroups by providing high-quality administrative support (organizing meetings, minute taking etc)

This post will be responsible for the day-to-day administration for the DWPS Team and will be the first point of contact for service users and stakeholders for the DWPS Team, providing advice and resolution of basic and complex queries.

Main duties of the job

The post holder will, as first point of contact, be responsible for the day-to-day administration of the DWPS Team

They will provide support to the Programme and Project Managers within DWPS and the wider team, including coordinating high-profile meetings with stakeholders, developing agendas and papers, project plan documentation, maintaining action logs and risk registers, and project communications

Able to work in a fast-paced environment, the post holder must have proven administrative and project support skills and be committed to providing a quality support service, working with a high degree of professionalism, and be capable of managing a very diverse workload working to tight deadlines. The post holder must have excellent interpersonal and communication skills as they will be liaising with a spectrum of stakeholders. They will be expected to work independently on their own initiative with minimal supervision.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply

Working for our organisation

At NHS Wales Shared Services Partnership, we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility, and Innovating.

Our organisation encourages an agile working approach, and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity, and inclusion, focusing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

We offer a comprehensive benefits package; to find out more about working for us, the benefits we offer, and guidance on the application process, please visit https://nwssp.nhs.wales/working-for-us/

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications and Knowledge

• HNC in business administration or demonstrable experience
• Good knowledge and demonstrable experience of MS Office Suite
• Business Improvement Technique Qualification or operational knowledge of Project Principles
• Understanding of programme office functions

Experience

• Demonstrable experience in an administrative role
• Experience of project support work - project management documentation
• Developing and maintaining databases using dedicated software
• Working in an NHS environment
• Operational experience of using ESR

Skills and Attributes

• Organisational skills that ensure timescales and objectives are met
• Effective communication (written and oral) with colleagues, customers, and key stakeholders

We are committed to flexible working and equal opportunities.

Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

When applying for this post, it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge, and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non-UK/RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower, and you do not need to pay the annual Immigration Health Surcharge.