Progression & Engagement Officer

Study Group; Liverpool; On-site; GBP 25,000; Full time

Job summary

A leading international education provider seeks a Progression & Engagement Officer in Liverpool. The role involves supporting student progression through personalized tutoring, monitoring student performance, and engaging with stakeholders. Candidates should have a degree and experience in educational support, with excellent people skills and administrative capabilities.

Qualifications

• Experience supporting students in an educational context.
• Experience organising trips and visits, including risk assessments.
• Experience creating engaging content and delivering workshops.

Responsibilities

• Deliver academic success tutorials and provide 1:1 support.
• Monitor and track student performance and maintain records.
• Support the delivery of wellbeing, enrichment, and transition events.

Skills

Excellent people skills

Good administrative ability

Ability to work independently

Customer service

Education

Bachelor's degree or equivalent experience

Job description

Contract type: Full Time (37.5 hours) – Fixed Term (07/08/2026)

Location: Liverpool John Moores University International Study Centre.

Salary: £24,960 per annum

The Progression & Engagement Officer’s role is to support students’ progression needs both face-to-face and online. The post holder will be responsible for delivering tutorial sessions, 1-1 support and guidance, and establishing a programme of activities to help students develop skills and confidence outside the classroom in preparation for their transition to HE. This requires excellent people skills and good administrative ability.

About the Role

• Act as a personal tutor to deliver academic success tutorials.
• Provide 1:1 personal development, academic, and progression counselling to students.
• Collaborate within the network to design and create learning materials around study skills, welfare topics, and employability for Academic Success tutorials.
• Update and maintain the virtual learning environment and embed digital learning technologies into delivery.
• Implement interventions related to attendance promptly and accurately record attendance in accordance with the Attendance Policy.
• Track student performance, liaise with the academic team to identify intervention strategies, and maintain performance and progression records.
• Monitor, track, and report on student destination offers; refer students to the Extended Progression Team for assistance if they do not meet progression requirements.
• Gather data on work completion through VLE analytics to identify gaps and actions for students.
• Support students’ mental and physical health by liaising with the Student Wellbeing Team when concerns arise.
• Keep student records up to date and accurate.
• Support the organisation and delivery of wellbeing, enrichment, and transition events.
• Ensure the smooth operation of reception and other student-facing environments, handling queries via face-to-face, VLE, email, and phone, and identifying service improvement areas.
• Assist in organising registration, arrivals, induction, enrichment activities, and events, providing support to team members.
• Maintain professional relationships with stakeholders, including university departments, parents, sponsors, and partners.
• Engage with Study Group marketing and agent visits, including presentations and marketing materials contribution.
• Provide resources and support for other teams as needed.
• Perform general administrative duties and cover for absent staff during peak periods.
• Perform any other duties as reasonably required by the Senior Leadership Team.

About You

• Bachelor’s degree or equivalent experience demonstrating ability to work independently.
• Experience supporting students in an educational context.
• Experience organising trips and visits, including risk assessments.
• Experience creating engaging content and delivering workshops.
• Experience collaborating with external partners to facilitate activities.
• Experience facilitating the ‘student voice’ and using effective feedback mechanisms.
• Experience working in a regulated environment.
• Experience in customer service.

About Us

Study Group is a leading international education provider dedicated to helping students worldwide. We offer a range of face-to-face, online, and hybrid programmes through university partnerships, providing resources and guidance for student success. Our global network and innovative digital learning platform, Insendi, enable us to deliver accessible, advanced educational experiences.

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We review applications on a rolling basis, so apply as soon as possible to avoid missing out.