Progress and Engagement Coach

Study Group; West Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

An international education provider in Leeds is seeking a Progression & Engagement Officer to support students' academic journeys. Responsibilities include delivering tutorials, providing one-on-one support, and developing activities to enhance student skills. The ideal candidate has a Bachelor's degree and experience in student support. This full-time role offers a salary up to £25,063 per annum and requires working across two sites.

Qualifications

• Experience supporting students in an educational context.
• Experience organizing trips and visits including risk assessments.
• Ability to create engaging content and deliver workshops.

Responsibilities

• Act as a personal tutor to deliver tutorials and progression counselling.
• Track student performance and liaise with the academic team.
• Ensure student records are accurate and up to date.

Skills

Interpersonal skills

Administrative ability

Organizational skills

Experience with student support

Education

Bachelor's degree or equivalent experience

Job description

Contract type: Full Time (37.5 hours) - Permanent (Start date: January 2026)

Location: Leeds, Leeds International Study Centre

Salary: up to £25,063 per annum

The Progression & Engagement Officer’s role is to support students’ progression needs both face-to-face and online. The post holder will be responsible for the delivery of tutorial sessions, 1-1 support and guidance, establishing a programme of activities to help students develop skills and confidence outside the classroom in preparation for their transition to HE. This will require excellent people skills and a good level of administrative ability.

This role will be based across two sites: Leeds Beckett University International Study Centre (LBUISC) and one site for Leeds International Study Centre (LISC). The successful candidate will be required to work at both locations as part of their regular duties.

ABOUT THE ROLE

• Acting as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling to students.
• Collaborate within the network to design and create learning materials around study skills, welfare topics and employability for Academic Success tutorials.
• Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.
• Put interventions in place in relation to attendance in a timely manner and in accordance with the Attendance Policy and accurately recorded.
• Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.
• Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.
• Track VLE analytics and gather data on work completion to identify gaps and actions for students.
• Support students in actively taking care of their mental and physical health. Liaise with the Student Wellbeing Team where there are concerns of students welfare.
• Ensure student records are kept up to date and are accurate.
• Support the organisation and delivery of wellbeing, enrichment, transition events.
• Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
• Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions,
• Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials
• Providing resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
• To carry out any duties, as reasonably required by the Senior Leadership Team

ABOUT YOU

• Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently.
• Supporting students in an educational context
• Experience of organising trips and visits including completing necessary risk assessments
• Experience of creating engaging content and delivering workshops or similar
• Experience of working collaboratively with external partners to facilitate activities and engagement
• Experience of facilitating the ‘student voice’ including demonstrating the use of effective feedback mechanisms
• Working in a regulated environment
• Working in customer service

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.