Programmes - Course Manager - 12 months Fixed Term Contract

PwC UK; Newcastle upon Tyne; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

PwC UK is seeking a Course Manager to oversee the end-to-end delivery of learning interventions, from design through implementation to evaluation. You will coordinate with stakeholders and L&D colleagues to ensure an excellent learner experience and consistent service delivery across programmes.

The role focuses on managing multiple projects, budgets, risks, and logistics, while coaching junior team members to foster growth and high performance within the Learning Implementation & Reporting

Responsibilities

• Project manage all stages of the learning design life cycle for individual L&D programmes.
• Accountable for project initiation, budget control, project management, risk management and reporting
• Work closely with other L&D teams to ensure all planned activity is implemented and achieved
• Implement tutor briefings ahead of the L&D programmes
• Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements
• Be the escalation point for programme queries and risks, and work with the team lead as needed
• Support the Course Executive to draft implementation project plans and ensure all logistical requirements to run the programme are clearly defined, this enabling the implementation team to work effectively
• Coach and supervise more junior members of the learning experience team

Job description

At PwC, we help some of the world’s most successful organisations, entrepreneurs and private businesses solve complex challenges and create lasting value. As part of our purpose of building trust in society and solving important problems, we invest heavily in developing our people and creating outstanding learning experiences. Within our People Solutions team, Learning Implementation & Reporting (LI&R) plays a key role in delivering high-quality learning programmes that support business performance and employee development. From planning and delivery through to evaluation and continuous improvement, the team ensures our learning initiatives run seamlessly and have a meaningful impact. As a Course Manager, you'll work closely with stakeholders and Learning & Development colleagues to oversee the successful delivery of learning interventions from design through to implementation and evaluation, ensuring an excellent learner experience and consistent service delivery.

What Your Days Will Look Like

• Project manage all stages of the learning design life cycle for individual L&D programmes. This will involve ensuring all programmes are effectively running, or seeking new solutions to improve the programmes
• Accountable for project initiation, budget control, project management, risk management and reporting
• Work closely with other L&D teams to ensure all planned activity is implemented and achieved
• Implement tutor briefings ahead of the L&D programmes
• Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements
• Be the escalation point for programme queries and risks, and work with the team lead as needed
• Support the Course Executive to draft implementation project plans and ensure all logistical requirements to run the programme are clearly defined, this enabling the implementation team to work effectively
• Coach and supervise more junior members of the learning experience team

This Role Is For You If

• You have excellent project management, and risk management, budgetary (including ownership of multiple budgets and associated activities e.g. setting and monitoring) and organisational skills
• You have an ability to build and develop strong relationships at all levels, and work collaboratively to create value for the firm
• You have some experience with coaching/supervision of more junior team members and the ability to create an environment of trust
• You are commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions
• You have strong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.
• You have a strong interest in learning design and delivery, and application of 70:20:10

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.