Programmes - Course Manager - 12 months Fixed Term Contract

PwC UK; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

PwC UK is seeking a Course Manager to oversee end-to-end learning interventions, from design through to implementation and evaluation. You will partner with L&D colleagues and stakeholders to ensure a high-quality learner experience and consistent service delivery, while coaching junior team members and managing multiple budgets.

The role emphasizes strong project management, risk and budget controls, and the ability to translate business needs into practical learning solutions within a

Qualifications

• Experience leading learning design projects or learning programmes.
• Strong budgeting and risk management capabilities.
• Ability to build relationships with stakeholders at all levels.
• Commercially aware approach to decisions and actions.
• Experience coaching or supervising junior team members.
• Interest in learning design and 70:20:10 framework.

Responsibilities

• Project manage all stages of the learning design life cycle for L&D programmes.
• Accountable for initiation, budget control, PM, risk management and reporting.
• Collaborate with L&D teams to implement planned activities.
• Lead tutor briefings ahead of programmes.
• Oversee third-party suppliers and SLAs; maintain service quality.
• Act as escalation point for queries and risks with team lead support.
• Draft implementation project plans and coordinate logistics for programmes.
• Coach and supervise junior members of the learning experience team.

Skills

Project management

Budget management

Risk management

Stakeholder relationships

Analytical skills

Coaching/supervision

Commercial awareness

Learning design

Job description

At PwC, we help some of the world’s most successful organisations, entrepreneurs and private businesses solve complex challenges and create lasting value. As part of our purpose of building trust in society and solving important problems, we invest heavily in developing our people and creating outstanding learning experiences. Within our People Solutions team, Learning Implementation & Reporting (LI&R) plays a key role in delivering high-quality learning programmes that support business performance and employee development. From planning and delivery through to evaluation and continuous improvement, the team ensures our learning initiatives run seamlessly and have a meaningful impact. As a Course Manager, you'll work closely with stakeholders and Learning & Development colleagues to oversee the successful delivery of learning interventions from design through to implementation and evaluation, ensuring an excellent learner experience and consistent service delivery.

What Your Days Will Look Like

• Project manage all stages of the learning design life cycle for individual L&D programmes. This will involve ensuring all programmes are effectively running, or seeking new solutions to improve the programmes
• Accountable for project initiation, budget control, project management, risk management and reporting
• Work closely with other L&D teams to ensure all planned activity is implemented and achieved
• Implement tutor briefings ahead of the L&D programmes
• Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements
• Be the escalation point for programme queries and risks, and work with the team lead as needed
• Support the Course Executive to draft implementation project plans and ensure all logistical requirements to run the programme are clearly defined, this enabling the implementation team to work effectively
• Coach and supervise more junior members of the learning experience team

This Role Is For You If

• You have excellent project management, and risk management, budgetary (including ownership of multiple budgets and associated activities e.g. setting and monitoring) and organisational skills
• You have an ability to build and develop strong relationships at all levels, and work collaboratively to create value for the firm
• You have some experience with coaching/supervision of more junior team members and the ability to create an environment of trust
• You are commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions
• You have strong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.
• You have a strong interest in learning design and delivery, and application of 70:20:10

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.