Programme Support Officer

Riverside; Liverpool; On-site; GBP 35,000 - 39,000; Full time

Job summary

Riverside is seeking a Programme Support Officer to bolster the Programme Team and ensure smooth delivery of business transformation changes. Based in Liverpool, you will provide proactive admin support to project managers, manage plans and documentation, and help coordinate governance meetings to drive timely deliverables.

You will work closely with PMO colleagues on schedules, budgets and risk logs, supporting effective reporting and governance across multiple programmes in a housing

Qualifications

• Strong understanding of project management principles and practices.
• Experience of supporting large or complex projects and programmes.
• Excellent planning and organisational skills.

Responsibilities

• Provide day-to-day administrative support to Project and Programme Managers.
• Support allocated projects and programmes as part of project teams.
• Assist in planning, execution and monitoring of programme activities.
• Develop and manage plans, schedules and budgets with PMO colleagues.
• Support delivery plans via the PPM system and maintain documentation.
• Assist in communications for projects and programmes.
• Ensure monthly status reports are completed and reviewed for leadership.
• Facilitate governance meetings and maintain documentation.
• Collaborate to provide timely reporting across the Programme Team.
• Help manage scope and change control with PMO.
• Coordinate with PMO Finance & Benefits Analyst for financial tracking.
• Support risk identification and mitigation logging.

Skills

PM principles

Complex projects

Planning & organisation

Attention to detail

Verbal & written comms

Interpersonal skills

Risk management

Multi-project prioritisation

Timekeeping

Tools

PPM system

Job description

Job Description

Job Title: Programme Support Officer

Contract Type: Permanent

Salary: £34870.79 (£38542.29 is achieved after 12 successful performance in the role)

Working Hours: 35 hours per week, full time

Working Pattern: Monday to Friday

Location: Liverpool, Speke

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Programme Support Officer

The Programme Support Officer (PSO) is an important role in supporting the effective functioning of the Programmes Team and successful delivery of the Business Transformation change portfolio across Riverside. The PSO is integral to ensuring the smooth execution of portfolio and programme activities, providing proactive support in project and programme administration.

About you

We are looking for someone with

• Strong understanding of project management principles and practices
• Experience of supporting large or complex projects and programmes
• Excellent planning and organisational skills

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Provide day-to-day administrative support to Project and Programme Managers
• Provide effective support for allocated projects and programmes, working as part of relevant project teams as required
• Assist in the planning, execution and monitoring of programme activities to ensure they align with the Project delivery framework, organisational goals and timelines
• Work closely with Project Managers and PMO colleagues to develop and manage plans, schedules and budgets for new and existing projects and programmes
• Support the management of delivery plans via our Project Portfolio Management (PPM) system
• Prepare and support the maintenance of all project documentation (artefacts)
• Support in the development of Project and Programme Communications
• Ensure that monthly project status reports are completed on time, to the expected quality, and in the required format, validating the quality with PMO and collating these documents for leadership review
• Facilitate Programme meetings and maintaining associated documentation, including but not limited to, formal governance meetings and informal project meetings
• Collaborate closely with the Programmes Team and wider business colleagues to provide accurate and timely reporting
• Support management of scope, ensuring change control processes are followed and decisions are centrally logged with PMO
• Work closely with the PMO Finance & Benefits Analyst and Finance Business Partners to ensure financial tracking is established and monitored
• Support risk identification, analysis and implementation of mitigation plans. Maintaining the Risk & Issue log to ensure risks are captured in the correct format
• Acting as a Change ambassador by supporting people in the business with the Governance Framework and driving good practice.
• Continuously reviewing ways of working to foster collaboration, promote continuous improvement, and ensure dependencies across teams are identified and managed.

Person specification

Knowledge, Skills and Experience

You are a self-starter, who works well independently, must be exceptionally organised, and can accomplish tasks effectively.

Essential

• Strong understanding of project management principles and practices
• Experience of supporting large or complex projects and programmes
• Excellent planning and organisational skills
• Strong attention to detail and a proactive approach to problem solving
• Excellent verbal and written communication skills: effective presentation skills, report writing and the ability to convey complex information to non-experts
• Excellent planning and organisation skills, ability to balance conflicting deadlines and multiple priorities
• Excellent interpersonal skills, including the ability to interact effectively and influence a wide range of people
• Capacity to absorb and translate complex information
• Strong intuition, able to follow through delivery of work without step-step instruction
• Innovative and creative thinking, able to take a problem and provide solutions
• Experience working with a wide range of stakeholders at all levels, establishing good working relationships and engendering confidence at all levels
• Understanding of risk management principles.
• Can facilitate administration of project meetings with multiple attendees, capturing complex detail and maintaining action logs
• Ability to prioritise tasks and manage multiple projects simultaneously
• Dependability and reliability with excellent timekeeping
• An all-round excellent communicator able to listen, negotiate and harmonise project priorities across multiple stakeholder
• Trustworthy and professional

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment