Executive Assistant

Riverside; Liverpool; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

Riverside is seeking an Executive Assistant to support the Chief Officer with high-level administrative duties, diary management, and board‑level writing. This hybrid role is based in Speke, Liverpool, with standard Monday–Friday hours.

The successful candidate will demonstrate exceptional MS Office and SharePoint skills, strong report writing ability, and the capacity to manage multiple priorities while maintaining confidentiality.

Qualifications

• Experience in high-level executive administration.
• Proven ability to draft reports, board papers and proposals.
• Strong diary and travel management skills.

Responsibilities

• Manage the Chief Officer's diary and complex travel.
• Prepare and format board papers, proposals and strategic documents.
• Coordinate meetings across directorates and external stakeholders.
• Provide administrative support and handle communications.

Skills

Complex diary management

Executive support

AI tools proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Microsoft Copilot

Job description

Job Description

Job Title: Executive Assistant

Contract Type: Permanent

Salary: £33,880.05 Per Annum (£37,272.71 is achieved after 12 successful performance in the role) Per Annum

Working Hours: 35 hours Per Week

Working Pattern: Monday to Friday, Hybrid

Location: Speke, Liverpool

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Executive Assistant

The role is an Executive Assistant to the Chief Officer and will provide high-level executive administrative and operational support ensuring the smooth functioning of the Chief Officer's Day to day role.

This role requires exceptional report reviewing and writing skills, organisational skills, the ability to manage multiple priorities, and a proactive approach to problem-solving. The ideal candidate will have experience as a true Executive Assistant. This role will include full comprehensive writing of board papers, proposals and strategic decision making.

This role will also support the Directorate and the Directorate Leadership Team as required.

About you

We are looking for someone with:

• Complex diary management experience
• A high level of competency in the use of Microsoft Word, Excel and PowerPoint and Share-point
• Effective use of technology, including proficiency in basic AI tools including Microsoft Co pilot

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• As an Executive Assistant you will the first point of contact for internal and external inquiries directed to the Chief Officer.
• You will liaise with senior leaders, board members, and internal/external stakeholders on behalf of the Chief Officer with professionalism and discretion.
• To support the Chief Officer, you will manage their electronic diary; looking ahead to ensure best use of the Chief Officer's time, including making complex travel arrangements.
• On behalf of the Chief Officer, you will support strategic alignment across the organisation by effectively managing and administering meetings for leadership and various directorate meetings, manage agendas, documentation and action follow-ups.
• You will be responsible for managing the Chief Officer's emails including flagging items for action and monitoring progress.
• You will be responsible for effectively communicating through various methods (Phone/Email/Teams) with directorates across the Group and external agencies.
• As an EA, you will support the Chief Officer by acknowledging complaints and directing them appropriately to ensure they are dealt with properly.
• You will support the Chief Officer by producing documents, briefing papers, reports and presentations in preparation for meetings as well as be responsible for proof reading and formatting complex reports and documents ensuring that Riverside's report writing standards are adhered to.
• You will make effective use of effective use of technology, including basic AI tools including Microsoft Co-Pilot, to support your work and that of the Chief Officer.
• Manage, review and update digital files within share-point on behalf of your Chief Officer and the directorate.
• Involvement in a range of projects as the need arises.
• You will be responsible for organising directorate events/conferences/seminars/workshops etc.
• Reconciliation of personal expenses, mileage and credit card transactions for the Chief Officer.
• General administration support duties as required and directed by the Chief Officer and direct reports.

Other Duties

• To provide a high quality, customer-centric service that demonstrates the values and behaviours of Our Riverside Way
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
• Work with colleagues across the wider directorate and The Riverside Group to develop a positive culture of support and collaboration, contributing proactively to team meetings and events.
• Ensure that all work is undertaken in a way which supports and promotes Riverside's Values, and reinforces The Group's commitment to equality, diversity and inclusion and promote non-discriminatory practices in all aspects of work undertaken.
• To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service as required by the Chief Officer
• Ensure that all information security requirements, including data protection, are met in accordance with the Group's policy, procedures and statutory requirements.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.
• The Group has offices across the UK and on this basis, there will be the requirement to travel to other locations to effectively perform this role.

Person specification

Knowledge, Skills and Experience

Essential

• Complex diary management experience
• A high level of competency in the use of Microsoft Word, Excel and PowerPoint and Share-point
• Effective use of technology, including proficiency in basic AI tools including Microsoft Co pilot
• Excellent attention to detail and time management skills
• The ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
• Customer focused with strong communication skills, both written and verbal
• Proven ability to multi-task in a busy, wide-ranging role
• Experience of professional reporting writing and proof-reading
• Experience of providing general administrative support
• Must be a team player with a 'positive' attitude but must also be comfortable working independently, without frequent face to face contact with other members of the team.
• This role is designated as hybrid. However, there will be a requirement for infrequent travel to meet the Chief Officer and/or attend meetings at locations across the UK to effectively perform this role.

Desirable

• Business-related BTEC, HND or degree or NVQ in business and administration (Levels 3 or 4) an advantage or demonstrable experience
• Experience at C-Suite / Director level / Board Level
• Research skills
• Understanding of the context of social housing and the challenges it faces.
• Evidence of continued professional development.
• Membership of a relevant professional organisation

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.