Programme Support Manager

National Highways; West of England; On-site; GBP 52,000 - 72,000; Full time

Job summary

National Highways is seeking a Programme Support Manager to coordinate a team delivering project administration activities that support delivery and governance.

Based in any NH office with travel to regional offices; you'll lead staff, engage with project teams, and ensure resources meet delivery timelines.

This role emphasizes developing staff, managing stakeholder relationships, and ensuring effective administration at programme level.

Qualifications

• Thorough understanding of project administration processes.
• Experience leading a team with HR process knowledge.
• Proficient with standard office software for complex documents and spreadsheets.
• Experience managing stakeholder relationships for positive outcomes.
• Experience supporting director-level communication and administration.

Responsibilities

• Coordinate a team of support staff to deliver project administration and governance documentation.
• Engage with project management teams and programme leaders to plan resource needs.
• Lead internal staff communications and quarterly management updates.
• Act as a point of contact for internal stakeholders, resolving or escalating issues.
• Lead the Bi-Monthly Line Managers' Forum to raise issues with senior management.
• Implement divisional process changes with clear communication to realise business benefits.

Skills

Team leadership

Project administration

Stakeholder management

Director-level communication

Office software proficiency

Tools

Microsoft Office

Job description

About the job.

National Highways have an excellent opportunity for a Programme Support Manager to join our team in Major Projects. The Programme Support Manager will coordinate a team of support staff to deliver a range of project administration activities which support project delivery and timely adherence to project governance and reporting requirement.

Please note this role can be based from any of our offices however travel to other regional offices may be required.

• Provide day to day management to your team of direct reports and project Support staff; developing skills, capability and capacity, to optimise performance and deliver a high-quality project support service, ensuring all line management responsibilities are fulfilled including forward planning, performance management, attendance management, succession planning and supporting staff in their ongoing development.
• Frequently engage with the project management teams, Senior Leadership Teams and Programme Leaders to ensure full understanding of their support needs and develop and co-ordinate resource plans for all roles. Ensure sufficient programme support resources are available to project managers when required.
• Lead for the region on all internal staff communications, identifying relevant topics for the weekly staff briefings and ensuring a high standard of co-ordination and presentation, reviewing all NH communications and deciding on the best way of raising awareness, leading on the quarterly management plan staff update.
• Act as a point of contact for internal stakeholders; gathering and providing information, responding to enquiries and resolving or escalating issues, to support adherence to project governance requirements and successful project delivery.
• Lead the Bi-Monthly Line Managers' Forum, bringing topical issues for discussion, disseminating new information, escalating issues and concerns to senior management or HR.
• Manage the timely implementation of divisional process changes, supporting support services staff through effective communication and guidance, to ensure the realisation of business benefits

About you.

• Thorough understanding of project administration processes and procedures.
• Experience with leading a team with a good understanding of line manager HR processes and procedures.
• Competent user of standard office software products to enable production and maintenance of a range of complex documents and spreadsheets.
• Evidence of managing stakeholder relationships and evidence of skills to influence relationships for positive outcomes.
• Experience in supporting director level communication & administration.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this are our values of passion, integrity, safety, teamwork and ownership.

Major Projects are responsible for major enhancements to our road network. We make roads safer, journeys more reliable and unlock economic growth. At the same time, we seek out ways to create opportunities for sustainable travel, help nature to thrive and support our journey to net zero carbon.

Our team work closely with the supply chain to design and construct road projects, as well as develop a pipeline of possible projects as we look to the future.Our skills span many areas from customer experts, land and property advisers to project management. We understand the potential that our road schemes can bring.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.